Group Product Manager, Oscar Health

• 7+ years of product management experience
• 2+ years of people management experience
• Experience leading technical platform products, internal tools, workflow systems, APIs, or integrations
• Experience managing complex product areas with multiple stakeholders, systems, and operational dependencies
• Strong communication skills, including the ability to translate technical complexity into clear business and product strategy
• Strong analytical skills and experience using data to identify opportunities, prioritize work, and measure success

Desirable

• Getting health insurance right is one of the most important ways Oscar serves its members
• Members need to enroll smoothly, understand and pay their bills, and get fast, effective support when something goes wrong
• Behind those moments is a complex set of platforms, integrations, workflows, and tools that connect our members and internal teams
• We’re hiring a Group Product Manager to lead the product team responsible for the platforms that help members get covered and get the support they need
• This role will own a large and technically complex product area spanning coverage data integrations and APIs, billing and payment workflows, and the tools our support teams use to resolve member issues
• As Group Product Manager, you will set the vision and strategy for a critical part of Oscar’s operating model
• You will help modernize legacy tooling, improve the end-to-end member and agent experience, and ensure our platforms can scale through seasonal peaks and high-pressure moments in the healthcare calendar
• This is a deeply cross-functional role
• You will partner with Engineering, Operations, Data, Design, and business leaders to connect strategy to execution across technical systems and human workflows
• You will need to understand the whole machine, translate complex systems for non-technical audiences, and make thoughtful tradeoffs across member experience, operational performance, platform reliability, and business needs
• You will also lead and develop a team of product managers
• You will report into a Director of Product Management
• Define the vision, strategy, and roadmap for Oscar’s Member Coverage & Support platforms
• Lead product strategy across technical systems that support member coverage, billing, payments, service workflows, integrations, and APIs
• Manage, mentor, and develop a team of product managers
• Partner with Engineering, Operations, Data, Design, and business leadership to modernize legacy tools and improve platform scalability, usability, and reliability
• Improve the tools and workflows that help support teams resolve complex member issues quickly and accurately
• Drive measurable improvements in operational and member experience outcomes, including first call resolution, call duration, escalation rates, and issue resolution quality
• Develop product strategies for an evolving support model, including increased use of AI for simpler inquiries and a growing need for human agents to handle more complex cases
• Translate complex technical and operational concepts into clear priorities, recommendations, and narratives for non-technical stakeholders
• Make thoughtful roadmap and resource tradeoff decisions across a broad, seasonal, and business-critical product surface
• Identify opportunities to reduce operational friction, improve agent effectiveness, and create a more seamless end-to-end member journey
• Compliance with all applicable laws and regulations
• Other duties as assigned