Business Analyst, Dotdigital
Office located in London Bridge, London
Omnichannel marketing automation platform
Be an early applicant
Omnichannel marketing automation platform
201-500 employees
Be an early applicant
Office located in London Bridge, London
201-500 employees
Company mission
To empower marketers to achieve their goals in faster and smarter ways.
Role
Who you are
- 4+ years of Business Analyst experience, ideally in transformation or process improvement, within a SaaS company
- Strong analytical thinking and problem-solving skills
- Excellent communication abilities, both written and verbal
- Solid project management skills and a track record of successful delivery
- Strong data analysis capabilities
- Proficiency in documentation and process modelling tools and techniques
- Technical proficiency with a variety of core SaaS business applications and systems. (CRM, Financial)
- Familiarity with Agile methodologies and principles
- A drive to succeed and proven initiative
- Degree in a related field (such as Business, IT, or Engineering) or equivalent work experience
What the job involves
- We are searching for a highly motivated and talented Business Analyst to become a core member of our Transformation Team in our London Bridge office
- You will play a pivotal role in the analysis, design, and implementation of prioritized transformative initiatives to drive advancements throughout our organization
- Collaborating closely with all facets of the global business, the Transformation team and the broader Business Operations team are dedicated to enhancing the lives of our customers and colleagues by streamlining, scaling, and optimizing processes and systems
- As a newly established team, already making a positive impact, we are expanding our team to concentrate on business wide process improvement and the leadership of complex projects
- As a Business Analyst, you will collaborate closely with stakeholders, gathering end-user requirements, developing detailed functional specifications, overseeing projects, and carrying out user acceptance testing
- Focused on the most important business projects, you will demonstrate determination and initiative to deliver with best practice and user experience at the forefront of everything you do
- The work is varied, engaging, and challenging; you will have the opportunity to lead and participate in projects centered on improving business processes, all while tackling obstacles and driving the business forward
- Analyse and understand complex business problems to develop best practice solutions
- Gather, assess, and evaluate requirements from various stakeholders to ensure alignment with project objectives
- Conduct data collection and analysis to support decision-making and identify improvement opportunities
- Conduct gap analysis to identify areas of improvement and recommend solutions
- Develop process enhancements and process models to optimise efficiency and effectiveness
- Manage stakeholder communications, expectations, and relationships throughout the project lifecycle
- Support the implementation and testing of new systems and processes to ensure seamless integration into existing workflows
- Manage project risks and develop mitigation plans
- Create functional specifications and other supporting documentation
Application process
- 15min Screening Call with our Talent Team
- 45 min First Interview with Business Transformation Director (BTD)
- 45 min Second Interview with BTD and Chief Business Operations Officer (CBOO)
Salary benchmarks
Our take
Dotdigital builds an omnichannel marketing solution for B2C, B2B, and NFP marketers. The company serves thousands+ of brands around the globe, counting British Airways, Royal Aeronautical Society, Barbour, Accolade Wines, and City & Guilds among its clients.
Marketers using Dotdigital can create hyper-targeted marketing campaigns that increase businesses' marketing ROI, boosts sales revenue and attracts more qualified leads. What's more, Dotdigital sets itself apart by being the world’s first carbon-neutral marketing automation platform.
Dotdigital's main priority is developing new data-driven digital marketing features in order to increase its customer base. New product launches and strategic investments are key to the company's continued growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
11% employee growth in 12 months
Company
Company benefits
- Wellbeing reward
- Paid Sick Leave
- Healthcare
- Medical Cashplan
- Paid Eye Tests
- Annual performance bonus or commission plan
- Loyalty reward
- Employee of the year
- Dotdollars rewards
- Referral schemes
- ShareBuy and ShareReward Schemes
- Dotdigital day
- Enhanced parental leave
- Volunteering
- Christmas holiday closedown
Company HQ
London, UK
Articles
Leadership
Simon Bird
(Co-Founder)Previously studied Computer Science at Royal Holloway, University of London. Co-Founded Dotdigital after graduating in 1999.
Tink Taylor
(Co-Founder & President)Since co-founding Dotdigital, became an Email Marketing Council Member for DMA in 2006 for 15 years. They have also been an E-communications Council Member for 6 years at IAB.
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