Manager of Customer Success, HiBob
+ Pre-IPO equity
2+ days a week in office
Personal development platform for employees
Posted today
Personal development platform for employees
501-1000 employees
Posted today
+ Pre-IPO equity
2+ days a week in office
501-1000 employees
Company mission
To help the companies that are changing the world, change for the better themselves.
Role
Who you are
- Proven ability to hire, mentor, and develop diverse customer success teams
- Experience of building and scaling customer success processes and structures
- Exceptional relationship-building and stakeholder engagement skills, including C-suite communication
- Strong negotiation and conflict-resolution abilities
- Deep understanding of SaaS products; HR tech knowledge (e.g., ATS, HRIS, payroll) is a distinct advantage
- Proficient with analytics tools (e.g., Gainsight, Tableau) for customer health metrics and trend analysis
- Data-driven decision-making to prevent churn and enhance ROI
- Experience of defining and executing customer success strategies aligned with company goals
- Skilled at budgeting, resource allocation, and cross-functional collaboration with product, sales, and marketing
- Demonstrable experience leading customer success or account management teams in a SaaS environment
- EMEA market expertise, including region-specific compliance (e.g., GDPR, labor laws)
- Hands-on experience with mid-market to enterprise customers, renewals, and upsells
- Background in HR platforms and AI/automation implementation
- Strategic vision with a results-driven, analytical mindset
- Strong interpersonal skills for coaching teams and influencing cross-functional stakeholders
- Customer-centric approach with a focus on continuous improvement and innovation
- Fluency in English; additional EMEA languages (e.g., German, French, Spanish) are a plus
- Familiarity with tools like Salesforce, Gainsight, and collaboration platforms (e.g., Slack, Teams)
What the job involves
- Manage, mentor, enable and lead a team of CSMs based in Lisbon, who are managing a portfolio of accounts with a focus on renewals, expansion and advocacy
- Build and execute an account-specific relationship framework inclusive of success plans, Business Reviews, account documentation, reference management
- Work closely with our customers with the drive to help them achieve their business goals and promote best practice
- Become a trusted advisor and ambassador of change in our customers’ workplace
- Become the customer advocate in Hibob, collaborating with our Product, Development, Marketing and Sales teams
- Protect existing revenue streams and identify and drive new opportunities
- Assess client health and develop strategies to mitigate risks early and prevent churn
- Meet retention, expansion and advocacy KPIs through data-driven analysis, planning and execution
- Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy
Salary benchmarks
Our take
Developing and maintaining talent is a big challenge for companies that are scaling quickly. Hibob are trying to be one of the solutions.
There are an increasing number of startups attracting huge amount of investment and being pushed to scale their business fast, meaning the customer base for Hibob's services is big and growing.
Hibob have attracted high profile customers like Monzo, eToro, and Receipt Bank, which gives them great credibility for selling to other companies.
Hibob's recent acquisition of Cassiopeia - a Workplace Relationships Analytics Startup, will afford companies better insights to improve team communications and support flexible work models. Together, they wish to offer thousands of companies the tools they need to maximize the employee experience in our increasingly digital world.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Sep 2024
$150m
SERIES E
Sep 2023
$150m
LATE VC
Total funding: $715m
Company benefits
- Company share options plan
- We have a flexible hybrid working model
- Work from home allowance- to get your home office set up!
- 2 Social Impact days per year for volunteering
- Annual Headspace subscription and wellness benefits
- Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
- Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
- Fun company and team social events (locally and virtually with our global teams)
- Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
Company values
- Bring me, win as we - It's about every Bobber showing up as their authentic self, strengthening the connections in our village, and having an exponential impact
- Build the exceptional - Everyone contributes to building the exceptional at HiBob
- We do what we say - We align our actions with our words
- Trust and empower each other - We hire smart people who have the freedom to do their jobs in the best possible way
- Interact with transparency and openness - Information is a resource to be shared, not a resource to be guarded
- Grow through what we go through - With every challenge and experience we go through, we will learn, improve and remain resilient
Company HQ
Farringdon, London, UK
Articles
Leadership
Israel David
(Co-Founder & CTO)Previously an SVP of Technology at Kenshoo, a VP of IT Business Management at VMware, and a VP/GM at 48Upper.
Ronni Zehavi
(Co-Founder & CEO)Previously co-founded Team8 and Cotendo. They also spent 2 years at Akamai Technologies as a Senior VP and GM of the Security Division.
People progressing
Albin joined HiBob in 2020 as a Business Development Manager for the Nordics. Since then they have held multiple roles and now serve as the Sales Director for Northeastern US & Canada.
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