Senior Account Success Manager, JFrog
$165-180k
+ RSU's + Employee Stock Purchase Plan
3 days a week in office (Sunnyvale, CA)
Software supply chain platform
Open for applications
Software supply chain platform
1001+ employees
Open for applications
$165-180k
+ RSU's + Employee Stock Purchase Plan
3 days a week in office (Sunnyvale, CA)
1001+ employees
Company mission
To transform the way enterprises manage and release software updates, with liquid software that flows continuously and automatically from build all the way through to production.
Role
Who you are
- Bachelor's degree in Computer Science or Computer Engineering (or equivalent) with 7+ years of experience as a Customer Success Manager or Technical Account Manager in an Enterprise software company
- Customer-facing experience, including crisis and priority management for both inbound and outbound communications, with a focus on international enterprise customers
- Knowledge of DevOps and DevSecOps practices with a familiarity with Continuous Deployment and Delivery tools (e.g., Chef, Puppet, Ansible) and Continuous Integration tools (e.g., Jenkins, Artifactory, Maven, Docker) is highly desirable
- Strong analytical, problem-solving, and interpersonal skills with a customer-oriented mindset, and excellent English communication (written and verbal)
- Willingness to work weekends and holidays on occasion, with a commitment to continuous learning and personal growth
What the job involves
- We are seeking a talented and experienced Senior Customer Success Manager for the Americas Customer Success team
- In this role, you will oversee the activities which include helping our Enterprise customers adopt our multiple products and being the customer voice for internal teams which will include Support teams globally, Product managers, R&D teams, Sales, and Marketing
- Own the customer journey, driving happiness, adoption, and value realization from JFrog products, while ensuring customer retention, satisfaction, and adoption
- Collaborate with internal teams (Sales, Product, Solution Engineering, Training) and external stakeholders to create and maintain a Success Plan with clear metrics addressing both immediate and future customer needs
- Build trusted advisor relationships with customer executives, understanding their evolving strategy, industry trends, and shaping success plans accordingly. Act as the ‘voice of the customer’ to provide feedback to senior management and internal teams
- Proactively monitor customer health, user trends, and identify risks. Leverage CRM tools (e.g., SFDC, JIRA) to track progress and recommend actions to drive adoption and mitigate risks
- Conduct Business Reviews (e.g., QBRs) that focus on proving ROI and identify any potential risks and help increase customer adoption of key platform features and best practices to maximize ROI
- Serve as a strategy and business partner and building champions within the customer’s organization to advocate for the platform
- Maintain deep product knowledge, stay current with CI/CD technology trends, and manage communication channels across departments to ensure customers' evolving needs are met effectively
Our take
Although people expect their software to be updated continually, unobtrusively and securely, in practice this isn't often the case. JFrog was founded in 2008 with a mission to change the way companies release software updates, providing an automation-first platform for collaborative DevOps.
While there are other collaborative DevOps platforms in the market, such as Docker Hub, Azure DevOps and Kubernetes, JFrog stands out with its use of REST APIs to automate the development pipeline, and its combination of DevOps and DevSecOps (development security) in a single platform. This has helped JFrog grow a client base of thousands of companies, which includes firms such as Dell, Netflix, Facebook and the majority of the Fortune 100.
JFrog has enjoyed rapid growth throughout the wider slowdown in the tech sector. It has been focusing on its security product since its acquisition of IoT security specialists Vdoo in 2021, and this has culminated in strong sales for its recently-released security product. It will continue to focus on developing its product and is on track to achieve its aim of becoming the de-facto standard for update management.
Freddie
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2018
$165m
SERIES D
Jan 2016
$50m
SERIES C
Total funding: $226.5m
Company benefits
- Employee Stock Purchase Plan
- Medical, dental & vision
- Retirement, wellness and much more!
Company values
- Integrity
- Community and customer happiness
- Thinking BIG
- Everyone counts, everyone matters
- Innovation
- Team Spirit
- Open Communication
- Agility
- WIN!
- Care
Company HQ
Sunnyvale, CA
Articles
Leadership
Shlomi Ben Haim
(CEO)Is a member of the Forbes Technology Council. Was previously CEO of AlphaCSP Java Experts and a Major in the Israeli Air Force.
Yoav Landman
(CTO)Was previously Senior Consultant with AlphaCSP and a Senior Developer at Attunity, Verve Inc and Sausage Software.
Fred Simon
(Chief Architect)Was Founder of AlphaCSP. Before that was Developer with Bouygues and SGT.
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