Implementation Team Lead, Papaya Global
Global workforce management and payroll platform
Job no longer available
Global workforce management and payroll platform
501-1000 employees
Job no longer available
501-1000 employees
Company mission
Papaya's mission is to automate companies' global payroll and accelerate success.
Role
Who you are
- Success in this position requires exceptional client service, detail-oriented, precision; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results
- Minimum of 5 years of experience in payroll software implementation, with at least 2 years in a leadership or team lead role
- Strong understanding of payroll processes, tax regulations, and best practices in various regions (domestic and international payroll experience is a plus)
- Proficiency in payroll software platforms and related HRIS/ERP systems
- Strong knowledge of data migration, system integration, and software configuration
- Ability to troubleshoot technical issues and collaborate with IT or product teams to resolve system challenges
- Demonstrated experience in managing multiple implementation projects simultaneously, with strong project management skills
- Ability to develop and maintain detailed project plans, timelines, and budgets
- Familiarity with project management tools (e.g., JIRA, Asana, or MS Project)
- Proven ability to lead a team, mentor junior staff, and foster a collaborative, high-performance work environment
- Strong problem-solving skills, with a proactive approach to identifying solutions and improving team workflows
- Excellent interpersonal and communication skills, with the ability to work effectively with clients, senior leadership, and cross-functional teams
- Strong client-facing skills, with the ability to manage client expectations and build long-term relationships
What the job involves
- The Payroll Onboarding & Implementation Manager is part of the Operations team, this person is responsible for leading implementations project with both SMB and enterprise clients, training and guiding our clients, and providing a top-notch onboarding experience
- Team Leadership & Management
- Lead, mentor, and manage a team of Implementation Managers responsible for executing the end-to-end deployment of payroll software solutions
- Provide ongoing training and development to the team, ensuring they are up-to-date on product features, payroll regulations, and best practices
- Monitor team performance, set KPIs, and ensure the team meets project deadlines and client expectations
- Client Onboarding & Project Management
- Oversee the client onboarding process, including initial consultation, software configuration, data migration, and system testing
- Develop and manage detailed project plans, timelines, and deliverables to ensure successful implementations within agreed timelines
- Work directly with key stakeholders to gather requirements, understand specific payroll needs, and tailor solutions accordingly
- Ensure that clients receive clear communication and regular updates throughout the implementation process
- Problem Solving & Escalation Management
- Act as the point of escalation for complex or high-priority implementation issues
- Collaborate with internal teams, including Product Development, Account Management, and Support, to address and resolve technical issues
- Implement corrective actions and continuous improvement measures to ensure smooth project delivery
- Process Improvement
- Review and optimize existing implementation processes to increase efficiency and improve client satisfaction
- Identify gaps in the implementation lifecycle and propose new strategies or tools to enhance service delivery
- Work with the product team to suggest improvements based on client feedback and recurring implementation challenges
- Compliance & Documentation
- Ensure that all implementations are compliant with local, regional, and international payroll regulations
- Maintain comprehensive documentation of each project, including client requirements, configuration settings, and project outcomes
- Facilitate the handover to the Account Management and Customer Support teams once implementation is complete
Salary benchmarks
Our take
Papaya Global provides remote HR services such as cloud-based payroll and job boards to help support companies with international workforces. The company also uses its cloud-based technology to provide solutions to the complexity of international financial compliance and workplace regulations.
Remote working opportunities have resulted in many workforces becoming globalized, with companies hiring staff outside of their home country. This results in complex challenges regarding human resource infrastructure. Papaya Global offers a single service that allows companies to consolidate and streamline payroll and keep track of their global employees.
The unicorn company has seen considerable success, as its flexible and scalable, platform grew massively as the industry saw an increased demand for remote workforce management services. Its partnership with Mesh Payments completely eliminates the need for employees to cover their business expenses upfront and its acquisition of Azimo, has enabled Papaya to expand its platform globally and further expand the services it provides (such as its recently launched its fully automated, embedded payments platform, Papaya Global Payroll Payments.)
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
45% female employees
2% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2021
$250m
SERIES D
Mar 2021
$100m
SERIES C
Total funding: $439.5m
Company benefits
- Paternity / Maternity Leave - 10 fully paid days
- Birthday Off and a $75 gift
- Second language courses paid for
- $7,000 bonus after three full years at the company
- 20 days PTO
- Gym on-site or $550 annual reimbursement for gym membership / other fitness activities
- Monthly allowance for meal vouchers
- Mac or PC
- Yearly budget per region for local community impact initiatives
- $75 per month for remote work allowances
- $500 budget for online courses, classes, seminars, or other developmental activities
- Annual company offsite
Company values
- Empowering our employees
- Work as a team
- Think fast and act fast
- Diversity
Company HQ
Theater District, New York, NY
Articles
Leadership
Eynat Guez
(CEO)Previous experience as an HR & Operations Manager at LR GROUP, and Project Manager at Cellcom Guinée. Became CEO of Relocation Source for 7 years, and then was CEO of Expert Source.
Ofer Herman
(CTO)Previous Senior Director of Engineering at Phoenix Technologies, and VP of Research & Development at GooMe Interactive. Co-founded Vidmind as the VP of R&D and became CTO after 3 years.
Ruben Drong
(Chief Innovation Officer)Co-founded AASL, and then co-founded and was CEO of MRD-IT solutions and SafelyGuard.
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