Head of Operations, Medbelle
2-5 days a week in office
Patient care platform for elective procedures
Open for applications
Patient care platform for elective procedures
21-100 employees
Open for applications
2-5 days a week in office
21-100 employees
Company mission
To raise the standard of healthcare and making it accessible to all.
Role
Who you are
- English speaker
- 5+ years prior experience as Head of Operations/ Team Lead Operations or another operational managerial role - you are confident to be the leading figure for a 10+ person team
- Prior full ownership of a department, project or product
- Working knowledge of operations management & sales team management and ability to be hands on whenever is needed
- Excellent knowledge of performance evaluation techniques and key metrics
- Experience with growing (recruiting and training) teams
- Excellent communication: structured, professional, open, friendly and approachable
- Energetic, enthusiastic, and positive: possesses an ability to maintain team morale and motivation
- You thrive in a fast-paced environment and have impeccable time management, organisational skills and a strong ability to think on your feet and pivot when needed
- Service- and result-driven work ethic and the dedication to understand current workflows in detail to support the team in a hands-on manner
- Highly proactive, action-driven with a strong business acumen & pragmatism
- An analytical mindset with great problem-solving abilities, able to make use of data visualisation tools (e.g. Tableau/Looker/Metabase/PowerBI/…) and effectively collaborate with a business intelligence team
- Understanding of unit economics, profit & loss statements and hypothesis testing
- Strong working knowledge of CRM processes (Salesforce, HubSpot Sales, Zoho…)
Desirable
- Healthcare experience
- Tech startup experience
- Professional education in business administration or a related field
What the job involves
- As a Head of Operations, you will be a crucial part of fulfilling our mission to raise the standard of healthcare care and make it accessible to all
- More precisely, you and your department are responsible for delivering the best possible patient experience every day, as well as developing new initiatives for further growth
- Lead the Patient Pathways department, consisting of a Team Lead, Supervisors, Patient Care Advisers and Operations Managers
- As a member of the management team, you own our day-to-day operations and are involved in defining our strategy and goals for your department
- Develop, motivate and empower your team through clear goals, structured development plans and regular feedback to ensure target achievement in line with Medbelle’s strategic objectives
- Support your team hands-on when required and guide them through complex cases
- Monitor, analyse and diagnose team and company performance as well as patient experience based on quantitative and qualitative data
- Ensure pathway operations comply with internal policies and industry standards
- Plan new operational initiatives to improve performance from start to finish involving stakeholders from different departments as well as externals
- Own and coordinate the recruitment plan and team budgets
- Apply change, risk and resource management principles when needed
Our take
Healthcare has long been in need of a digital transformation. Patient records are frequently difficult to access and maintain, facilities still employ outdated administrative equipment, and the patient journey from primary to secondary care can feel disjointed and difficult to navigate. That’s something that digital healthcare company Medbelle is looking to change.
The company has built out what it describes as an end-to-end digital platform for patients embarking on elective procedures. Users can book these procedures through the online platform, where healthcare providers can then take advantage of a suite of patient journey tools that cover billing, consultations, and follow-ups.
The company already covers a broad range of surgeries and treatments, and has forged relationships with other healthcare companies like myGP, The Medical, and Bodyset. With steady penetration into the lucrative UK private healthcare network, Medbelle has been making promising progress and it will be interesting to see how it further progresses.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (1 round)
Apr 2019
$7m
SERIES A
Total funding: $7m
Company benefits
- Urban Sports Club membership
- Hybrid-remote working setup plus 4-week per year fully remote allowance
- Subscription to Headspace Meditation App
- Mindsurance mental health support subscription
- Learning and development budget
- Independent cultural societies, including LGBTQ+ events and culture network
- Social budgets for project lunches, department dinners or drinks with the team
- Corporate discount benefits
- Quarterly awards to reward exemplary achievements and performances
- Regular team events
- Office brunch every Monday, Friday beers, wines and snacks and fortnightly Team lunches
Company HQ
Kreuzberg, Berlin, Germany
Articles
Leadership
Leander de Laporte
(CEO)Worked in Sales and Marketing at YOPESO and Reason Media Group, before pivoting to Financial and Performance Analysis with crealytics. Also worked as a Software Engineer at Compass.
Salary benchmarks
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Diversity, Equity & Inclusion at Medbelle
- Independent cultural societies, including LGBTQ+ events and culture network, a 5-a-side Football team and Diversitybelle, are provided with a generous budget to organise events, meet-ups and cultural exchange evenings for themselves and the wider team
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