Customer Service Representative, TransPerfect
Japanese Speaker
Professional translation & localisation services
Open for applications
Professional translation & localisation services
1001+ employees
Open for applications
1001+ employees
Company mission
To provide the highest quality language services to leading businesses worldwide.
Role
Who you are
- High School Diploma or GED
- Ability to speak English and Japanese clearly, professionally, and fluently
- 6 months of customer-service experience
- Low Risk Security Clearance – information on how to obtain this will be provided to you
- Strong written, verbal, and typing communication skills
- Administrative, detail oriented, and organizational skills
What the job involves
- We are currently seeking a bilingual Customer Service Representative (CSR) fluent in English and Japanese in support of the 2020 Census Questionnaire Assistance program
- This role offers an exciting opportunity to make an impact in your local community
- The CSR position involves answering phones in a call center environment and using scripted responses to answer questions from the public to help them fill out the Census
- You will answer the phone and enter their questions into an Internet Self-Response (ISR) program that will processes the information you enter
- The program will tell you how you should respond to them in Japanese to help them complete their Census questionnaire
- Calls must be conducted accurately, courteously, and in a timely manner
- Training will be provided to you
- Read the appropriate scripted responses which must be read word for word with the information the ISR tool gives you
- Use standard technology such as: telephone, email, and the internet to complete work tasks
- Complete basic call-related data entry into a computer terminal
- Assist callers with filling out online questionnaires and submitting them for processing
Our take
TransPerfect addresses the need for enterprise-level brand growth, tackling the language and culture barrier for companies wanting to expand globally. Its solutions, in short, help companies to communicate with more people in more places.
TransPerfect’s impressive suite of includes AI translation solutions, website localisation and data security, much of which is bolstered by its flagship GlobalLink Translation Management platform. Considered a pioneering force in its sector, the legacy company has spent over three decades adopting technological innovations to further its reach and strengthen its translation mission.
Impressively, the company that has been featured on the Inc 5000 US list of fastest-growing companies numerous times. After a buyout of his co-founder's shares in 2018, now-solo founder Phil Shawe undertook an expansion and innovation drive. TransPerfect’s strong performance and growth since then indicate that this transformation has been successful.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Company values
- Integrity - Exhibit the Utmost Integrity
- Quality - Deliver the Highest Quality
- Service - Provide Outstanding Service
- Own It - Act as If You Own It
- Urgency - Work with a Sense of Urgency
- Respect - Treat Everyone with Respect
- Teamwork - Operate as a Cohesive Team
- Diversity - Celebrate Diversity
- Financial Responsibility - Be Financially Responsible
- Results - Achieve Results
- Transparency - The Benefits of Visibility Far Outweigh the Risks
Company HQ
Midtown South, New York, NY
Articles
Leadership
Phil Shawe
(Co-CEO & Founder)Graduate of the University of Florida and NYU Stern School of Business. Has been the CEO of the company for over three decades.
Jin Lee
(Co-CEO)Joined the company as a Project Manager in 2003. Became Department Manager then Director of Production, before VP then SVP of of Global production. Became Co-CEO in 2024.
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