Shared Services Enablement Analyst, Tilt
$70-85k
+ Equity
Credit health & financial management app
Be an early applicant
Credit health & financial management app
201-500 employees
Be an early applicant
$70-85k
+ Equity
201-500 employees
Company mission
To expand access to fair credit to give anyone in the world the opportunity to improve their financial security and mobility.
Role
Who you are
- 3+ years of experience in project coordination, operations, or customer support enablement
- Strong analytical skills with proficiency in Excel/Google Sheets; experience with BI tools (Looker, Tableau) is a plus
- Experience supporting QA, training, or knowledge management programs
- Strong writing and editing skills for documentation and training content
- Excellent organizational and communication skills; able to manage multiple projects simultaneously
- Familiarity with BPO/vendor environments and fintech customer support preferred
- We're looking for people who chase excellence and impact. Those who stand behind their work, celebrating the wins and learning from the missteps equally
What the job involves
- In this role, you will serve as a high-impact individual contributor within the Shared Services team, combining project management, data analysis, and flexible execution across QA, Learning & Development, and Content
- You will partner with the Shared Services Lead and L&D Enablement Manager to deliver insights, drive projects to completion, and provide tactical support where needed
- This role ensures Shared Services initiatives move forward without delay while also creating the clean data and structured processes required for AI-driven enablement
- Manage Shared Services projects, tracking milestones, deliverables, and dependencies across QA, L&D, and Content
- Analyze QA results, training completion, and KB usage data to identify performance trends
- Track Shared Services data and performance, and report on impact for leadership and cross-functional partners
- Support AI and automation initiatives by structuring QA, KB, and training data for system integratio
- Conduct QA audits during peak periods or backlog relief
- Prepare calibration reports and surface error trends to QA leadership
- Partner with L&D to connect QA insights to training interventions
- Draft and update KB articles, SOPs, and internal documentation
- Ensure content is accurate, structured, and AI-ready (metadata, tagging)
- Track and manage content updates in collaboration with SMEs and Content leadership
- Coordinate training schedules with internal and vendor teams
- Administer LMS tasks such as enrollment, completions, and reporting
- Convert SOPs and process docs into learning materials under guidance of the L&D team
- Support vendor oversight by tracking adherence to QA and training schedules
- Capture meeting notes, action items, and drive follow-through across Shared Services initiatives
Application process
- Initial recruiter call: A conversation to learn about your experience and what you're looking for in your next role
- Hiring manager interview: A deeper discussion about your background and approach to solving challenges
- Skills panel: Meet with Tilt team members to discuss your expertise and problem-solving approach through real-world scenarios
- Leadership conversation: A conversation with our CFO to discuss our mission and how you could contribute to it (and how we can help you achieve your career goals along the way)
Our take
An individual’s credit score greatly influences their life, affecting their ability to rent, receive loans, buy a house, and access affordable interest rates. But you have to have credit to build credit, leaving a lot of people in a catch-22 situation. Tilt (formerly Empower Financial) is a mobile-only app that makes credit more inclusive and accessible, helping customers achieve their credit health goals regardless of their credit history (or lack thereof).
Though other FinTech companies such as Mint or Personal Capital also offer impressive financial tracking for their customers, Tilt’s comprehensive set of personal finance features including cash advance and automatic savings offerings make it a better choice for people who want to use a single app to manage their finances.
By empowering people to take control of their money through its range of financial services, Tilt is working to break the cycle of paycheck-to-paycheck living. Backed by Blisce, Defy Ventures and Quiet Capital, the company has been significantly growing its revenue in recent years and was recognized in the 2022 Inc. 5000 list of the fastest-growing companies in the US.
Freddie
Company Specialist at Welcome to the Jungle
Insights
45% employee growth in 12 months
Trustpilot (1.9)
Company
Funding (last 2 of 3 rounds)
Sep 2022
$75m
LATE VC
Mar 2020
$20m
SERIES A
Total funding: $99.5m
Company benefits
- Virtual-first teamwork: Great work happens anywhere. We're collaborating across 14 countries, 12 time zones
- Full health coverage: Find flexible plans at every premium level and substantial subsidies that stand up to global standards
Company HQ
Mission District, San Francisco, CA
Leadership
Warren Hogarth
(Co-Founder & CEO)Previous a Partner at Sequoia Capital and is an Early Investor/Company Builder for multiple companies.
Justin Ammerlaan
(Co-Founder & CTO)Previously founded Ammerlaan Initiatives and Co-Founded White Room Trading. Also worked as a Senior Software Engineer at SDM and a Technical Architect at Fujitsu.
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