Partner Enterprise Relationship Manager, TouchBistro
FinTech
Restaurant management POS system
Be an early applicant
Restaurant management POS system
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To provide restaurateurs with innovative technology that makes running a restaurant easier.
Role
Who you are
- This role is ideal for someone who has a strong background in FinTech and understands the intersection of technology, partnerships, and revenue growth and who thrives in a fast-paced, collaborative environment
- The ideal candidate is proactive, relationship-driven, and equally comfortable solving complex problems as they are presenting to C-suite executives
- 5 to 7 years of experience in partnerships, enterprise account management, strategic alliances, or B2B relationship management
- Background in FinTech and Payments required
- Proven success managing complex, multi-stakeholder relationships
- Strong business acumen with the ability to drive partner economics, market trends, and revenue models
- Excellent communication, presentation, and negotiation skills
- Ability to work cross-functionally and influence without authority
- Analytical mindset with the ability to interpret data and translate insights into strategy
What the job involves
- We are looking for a Partner Enterprise Relationship Manager to own and grow strategic relationships with our enterprise-level partners
- You will be responsible for managing the full partner lifecycle including onboarding, enablement, solution alignment, commercial performance, and long-term relationship management
- Manage and grow relationships with enterprise-level partners across FinTech, payments, SaaS, ISVs, and more
- Act as the primary point of contact for partner organizations, ensuring seamless communication and alignment
- Develop partner account plans to drive adoption, upsell opportunities, and shared revenue goals
- Collaborate cross-functionally with Product, Sales, Marketing, Customer Success, and Operations to deliver partner value
- Lead quarterly business reviews (QBRs) and provide performance insights, analytics, and recommendations. Identify expansion opportunities and negotiate partner agreements in collaboration with internal stakeholders
- Support go-to-market initiatives, co-marketing campaigns, and enablement programs to strengthen partner engagement
- Monitor partner performance metrics and proactively address risks, blockers, or gaps in execution
- Ensure partners are fully enabled on our solutions, value propositions, roadmap, and support resources
- Represent the company at industry events, conferences, and partner engagements as needed
Our take
The COVID-19 pandemic has led restaurants worldwide to turn towards digital solutions for menus, ordering, and other contact-based elements of hospitality. However, many restaurants have chosen to remain digital after restrictions have been lifted due to the convenience and efficiency that such solutions provide, yet the fragmented nature of the tools leaves a lot to be desired.
TouchBistro provides an all-in-one restaurant management system, offering digital solutions to increase efficiency, turnover, and profits for restaurants of any size. The software system includes digital tools for online ordering, table reservations, loyalty systems, menus, and table management, providing customers with a frictionless digital ordering experience whilst giving restaurant managers direct insights into how the business can be improved.
Whilst management systems for restaurants have existed in a fragmented manner for years, TouchBistro has taken a unique stance by tackling the end-to-end restaurant management process within a single platform. Furthermore, the flexible pricing offered ensures that any sized business can benefit from the software, unlike most existing solutions that are focused on the management of large restaurants and chains. It's USPs like these that have helped TouchBistro raise hundreds of millions in funding since its founding in 2011.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Nov 2022
$108.9m
GROWTH EQUITY VC
Sep 2019
$118.9m
SERIES E
Total funding: $334.3m
Company benefits
- Company Equity
- Generous Time Off Program
- Health Benefits
- Flexible Health and Wellness Plan
- New Parent Support Program
- Employee Assistance Program
- Professional Development
- Volunteer Program
- Monthly Lunches
- Indoor Bike Racks
Company HQ
Financial District, Toronto, ON
Leadership
Samir Zabaneh
(CEO & Chairman)They joined TouchBistro in 2018 as Chair of the Board of Directors and became CEO in 2021. Previously, they were an Executive VP of Global Business Services at First Data Corporation and CFO at Element Fleet Management, Heartland Payment Systems, Moneris Solutions, Fortress Investment Grouo, and Q9 Networks.
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