Project Manager, Progyny
Contact Center Operations
$80-110k
Plus bonus program and equity
More information about location
3+ days a week in office
Fertility benefits management company
Be an early applicant
Fertility benefits management company
501-1000 employees
Be an early applicant
$80-110k
Plus bonus program and equity
More information about location
3+ days a week in office
501-1000 employees
Company mission
To empower healthier, supported journeys through transformative fertility, family building and women’s health benefits.
Role
Who you are
- Bachelor’s degree or equivalent experience required in business, project management or similar
- 5+ years of project management experience
- Project Management Certification strongly preferred CAPM, PMP or PgMP
- Experience in contact center, operations, or service environments preferred
- Strong organizational, communication, and stakeholder management skills
What the job involves
- The Contact Center Project Manager is responsible for planning, coordinating, and executing initiatives that impact contact center operations
- This role ensures projects are delivered on time, within scope, and with a clear understanding of operational impact—while protecting service levels, efficiency, and employee experience
- This role serves as the central intake and governance point for all contact center change initiatives
- Manage centralized intake of all initiatives impacting the contact center
- Assess project requests for volume, staffing, AHT, and operational impact
- Ensure initiatives follow established approval and prioritization processes
- Develop detailed project plans including timelines, dependencies, risks, and deliverables
- Coordinate cross-functional partners including Operations, WFM, Enablement, IT, and Analytics
- Monitor progress and escalate risks or delays as needed
- Partner with Enablement to ensure training and communication plans are in place
- Ensure operational readiness prior to implementation
- Support post-launch stabilization and issue resolution
- Define success metrics for each initiative
- Track expected versus actual benefits and operational outcomes
- Provide leadership with visibility into project impact and ROI
- Key Performance Indicators:
- On-Time Project Delivery
- Scope & Timeline Adherence
- Accuracy of Impact Assessments
- Benefit Realization Rate
- Change Failure / Rework Rate
Our take
Progyny stands at the forefront of fertility benefits management in the United States, reshaping the landscape of fertility and family-building benefits through its holistic approach that caters to employers, patients, and physicians alike. As the demand for fertility benefits surges amidst a competitive labour market, Progyny has experienced remarkable growth, boasting a client base exceeding 370 across 40 industries.
In a testament to its commitment to comprehensive care, Progyny has expanded its provider network to encompass reproductive urologists (RU), recognising the significance of male-factor infertility, which accounts for approximately one-third of infertility cases. This expansion extends coverage and accessibility to millions, underscoring Progyny's dedication to addressing diverse fertility needs.
Through its strategic expansions and unwavering dedication, Progyny continues to pioneer advancements in fertility and family-building benefits. By fostering inclusivity and providing unparalleled support, Progyny remains at the forefront of revolutionising reproductive healthcare, shaping a brighter future for individuals and families alike.
Steph
Company Specialist at Welcome to the Jungle
Insights
41% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2017
$5m
EARLY VC
May 2017
$10m
SERIES B
Total funding: $98.3m
Company benefits
- Family friendly benefits: Paid family and parental leave-, fertility and family building benefits (including egg freezing, IVF, and adoption support), family care fund and Parents’ Employee Resource Group
- Health, dental, vision and life insurance options for employees and family
- Free in-person, virtual and text-based mental health and wellness support
- Paid time off, including vacation, sick leave, personal days and summer flex time
- Company equity
- Bonus program
- 401(k) plan with company match
- Access to on-demand legal and financial advice
- Company social events
- Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office
Company HQ
Garment District, New York, NY
Leadership
Pete Anevski
(CEO)Held several other executive positions at the company, such as COO & CFO, before becoming CEO in 2022. Former Executive VP & CFO of WebMD.
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