Onboarding Specialist, Compass
The base pay range for this position is $25.00-$28.00 hourly
5 days a week in office
Real estate technology platform
Be an early applicant
Real estate technology platform
1001+ employees
Be an early applicant
The base pay range for this position is $25.00-$28.00 hourly
5 days a week in office
1001+ employees
Company mission
To help everyone find their place in the world.
Role
Who you are
- Passionate about creating a tremendous customer experience,
- Compass is looking for passionate, driven professionals, with tremendous people skills to join our Onboarding Operations team
- Flexible and adaptable, with proven track record of being #SolutionsDriven
- Ability to manage multiple priorities and projects simultaneously
- Ability to follow instruction and documented SOPs in order to manage daily tasks
- Proactive communicator with strong customer service skills
- Highly organized with strong attention to detail
- 2+ years experience in a training, onboarding, or account management role
- Previous experience in a remote role a plus
- B.A. or B.S. degree
- Impeccable attention to detail and problem-solving skills
- Team player adept at collaborating with others
- Self-starter attitude and ability to exercise judgment and problem-solve with minimal supervision
- Continuous desire to improve existing processes and develop creative solutions
- Exceptional written and verbal communication
- 1-2 years of start-up, technology, marketing or real estate experience a plus
What the job involves
- The Onboarding Operations team is responsible for welcoming new agents to Compass
- We work with agents prior to joining our brokerage, conduct their onboarding, and ensure that they transition seamlessly over to their local market’s support teams
- It’s our job to make sure every agent feels special, well supported, warmly welcomed, and as if they’ve finally found their place in the world at Compass
- Please note: this role is 100% in-office in our Denver Office
- Conduct day 1 onboarding for licensed team members and standard GCI principal agents
- Ensure account set-up and all preboarding steps are completed for each onboarding
- Liaise with local AEM team, Renewals, SGMs, Support, regarding onboarding details
- Complete onboarding follow up with key stakeholders
- Support future optimization of centralized agent onboarding processes
- Liaise with regional AEMs to surface, document, and maintain regionally nuanced processes
- 80% conducting agent onboarding activities for licensed team members (LTM) and principals
- 10% Onboarding administrative tasks
- 10% support onboarding process optimization (project/workstream based)
Our take
Compass uses an AI-driven platform to smooth out and speed up the process of buying, selling, or renting property. It functions much like a traditional broker, but employs tech to reduce the time, uncertainty, cost and friction of transactions for buyers, sellers & agents.
It's disrupting a sector so far largely averse to tech innovation, allowing users to close deals in less time than the industry average of 30-45 days. Compass is now the largest independent real estate brokerage in the USA, with over 29,000 agents nationwide.
Despite being a leading residential brokerage and competing well, Compass has remained unprofitable. While the company is replanning its cost structure to be profitable over the next year, it announced its third round of payoffs in early January 2023. Its profit-generating plans include expanding into mortgages, escrow & title services.
Freddie
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jul 2019
$370m
SERIES G
Sep 2018
$400m
SERIES F
Total funding: $1.5bn
Company benefits
- Flexible Working
- Work From Home Opportunities
- Paid Vacation, Holidays, Sick Time
- Paid Parental, Marriage, and Recharge Leave
- Medical, Tele-Health, Dental and Vision Benefits
- 401(k) Plan
- Flexible Spending Accounts (FSAs)
- Commuter Program
- Life and disability insurance
- Maven (a support system for new parents)
- Carrot (fertility benefits)
- UrbanSitter (caregiver referral network)
- Employee Assistance Program
- Pet Insurance
Company HQ
Midtown Manhattan, New York, NY
Leadership
Robert Reffkin
(CEO)After 2 years at McKinsey, Robert worked as a Lazard Associate and White House Fellow. They joined Goldman Sachs in 2006, where they worked as VP of Principal Investment before leaving in 2012 to found Compass. Alongside this, Robert ran 50 marathons in 50 states to raise $1 million dollars for for youth education and enrichment programs.
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