User Support Specialist, Beam
£30-35k
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More information about location
2-5 days a week in office
Reinventing welfare services with tech & AI
Open for applications
Reinventing welfare services with tech & AI
101-200 employees
Open for applications
£30-35k
+ Share options
More information about location
2-5 days a week in office
101-200 employees
Company mission
To give everyone access to human-centred welfare services
Role
Who you are
- Friendly, clear and engaging communicator - you can craft clear, concise emails as effortlessly as you can connect with users on video and in-person training sessions
- Patient and empathetic - you’ll need strong listening skills, patience and the ability to make complex concepts easy to understand as you support users to navigate a brand-new technology
- A strong multi-tasker - you’ll need to be comfortable managing numerous customer queries simultaneously and regularly switching contexts while maintaining excellent attention to detail
- A speedy learner - you can quickly process new information, understand product features and grasp new technologies
- Curious and proactive - you love digging into new problems, never let things go unresolved and enjoy working with others to get to the root of a problem
- Adaptable and resilient - you’re someone who’s energised by ever-changing and fast-paced environments
What the job involves
- Helping new users get set up: showing new users how Magic Notes works in 121 and small group settings, both online and in-person
- Providing magical customer support: supporting users with quick, friendly support for customer queries across email, phone, video and live chat
- Building and maintaining clear support documentation: ensuring users can access information quickly and easily through simple support documentation, tutorials and FAQs
- Solving problems: using your in-depth product knowledge to solve issues and effectively triage to product, engineering and customer success
- Collaborating proactively to improve Magic Notes: working with product and customer success teams to continually improve the experience for our customers by sharing feedback and insights from users
Application process
- 30-minute video call with a member of the Talent team
- Timed take-home task
- One 45-minute meeting with a member of our Customer Team
- One 30-minute interview with a member of our Leadership Team
Salary benchmarks
Our take
Beam is an ambitious social impact business focused on creating equality of opportunity at scale. They're starting by crowdfunding brighter futures for homeless people in London, creating a powerful new model to help disadvantaged people get into stable work.
Beam is funded by established names in the UK tech scene, the world's top impact funds and the Mayor of London. Founder and CEO, Alex Stephany, brings a track record from his previous startup backed by Index Ventures and the rest of Beam's senior team have their own wealth of experience.
Beam has also won multiple awards, including a Queen's Award - one of the UK's most prestigious business award - and has twice been voted as one of the top 100 places to work in the UK.
Steph
Company Specialist at Welcome to the Jungle
Insights
Many candidates hear
back within 2 weeks
65% female employees
61% employee growth in 12 months
Company
Employee endorsements
Meaningful work
"I love working for Beam because you can be certain that everything you do day-to-day will have a visible and lasting impact on a homeless person."
Company benefits
- Share options - Be a Beam owner with EMI-qualifying share options
- Annual retreat - Bond with teammates on a yearly team retreat
- Team talks - Network with big name tech entrepreneurs
- Meditation app - Free subscription to Calm meditation app
- Cyclescheme - Get a discounted bike and accessories
- Generous Holiday - 28 days per year + bank holidays
- Hybrid working - Work at our beautiful Shoreditch office or at home
- 1:1 workplace coaching through More Happi
- 1:1 financial wellbeing through Bippit
- Discounted tech products with Techscheme
- On-demand therapy, coaching, classes & content - powered by Oliva
Company values
- ⚡️ We make an impact - we change lives and fix social problems by setting and achieving ambitious targets
- 🗯 We're open & transparent - we communicate openly and transparently with each other and the world
- 🌱 We get better together - we support each other to improve and actively work on personal growth - with no ego
- 🔦 We're beams of energy and focus - we bring energy and strive for laser focus in our work
Company HQ
London, UK
Articles
Leadership
Alex Stephany
(CEO)Previously CEO of JustPark, a leading online marketplace for parking with over 4m customers backed by Index Ventures. Expert on the sharing economy and author of The Business of Sharing (Macmillan).
Seb Barker
(COO)Helped pioneer personalised healthcare for the NHS. Worked on the world's first social impact bond in homelessness.
People progressing
Bluinse is a rising star in ops, focused on Beam Lettings: a pioneering service supporting homeless people into stable homes. Outside of Beam, Bluinse is a bit of a dance star with over 100k subs.
Ryan (no relation to Bluinse :) ) is another rising star in ops, supporting homeless people into stable jobs. Ryan loves footie and guitar. He also organises 'Active Wellbeaming' - our paid for team PT.
Diversity, Equity & Inclusion at Beam
Amira & Kat (Chairs of DEI at Beam)
- We work hard to build teams that are diverse in every way.
- We’re committed to creating inclusive hiring processes which allow people with diverse backgrounds to showcase their talents
- We particular encourage applications from those who are underrepresented in startups: those from black and underrepresented ethnic groups and people with lived experience of homelessness/social disadvantage
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