Field Enablement Program Manager, GitLab
Customer Success
$81.2-174k
Salary applicable to California/Colorado/Hawaii/New Jersey/New York/Washington/DC
One DevOps platform
Open for applications
One DevOps platform
1001+ employees
Open for applications
$81.2-174k
Salary applicable to California/Colorado/Hawaii/New Jersey/New York/Washington/DC
1001+ employees
Company mission
To make it so that everyone can contribute. When everyone can contribute, users become contributors and we greatly increase the rate of innovation.
Role
Who you are
- Customer Success background or working in a quota-carrying customer-facing role coupled with Enablement experience is a plus
- Ability to continuously meet due dates and execute projects with positive impact from stakeholders
- Familiarity with Command of the Message is a plus
- Tech-savvy individual, able to quickly learn and adapt to new technologies as well as the ability to use GitLab
- Ability to thrive in a fast-paced and often ambiguous environment
- Creative and analytical problem-solving skills, bias for action, and agility, with high attention to detail
- Aligns with GitLab Values
- Familiarity with Google Suite and Content & Learning Management Systems is a plus
What the job involves
- Execute tasks and responsibilities with clear direction and oversight from the Staff Program Manager, Customer Success and Director, Global Sales and Customer Success Enablement
- Build the content, assets, and reports to support our Customer Success Enablement deliverables
- Provide some independent program management for tactical and role-based initiatives while supporting the Staff Program Manager on strategic initiatives
- Manage, maintain, report on, and audit existing Customer Success Enablement curricula and content
- Help manage various programs using the following tools stack: Gong, SalesForce.com, Highspot, Spekit, Ecosystems, Articulate Rise, Replicate Labs
- Deliver ongoing support to ensure the Global Customer Success teams successfully adopt enablement programs
- Determine opportunities for improving the learning experience and identify innovative techniques for delivery and consumption, including manager support and coaching resources
- Collaborate with SMEs cross-functionally in Revenue Strategy & Operations, Product Marketing, Sales, Partner teams, and more to identify and fill gaps in core training and enablement curriculum to meet the needs of the Global Customer Success teams
- Provide insights and recommendations for process improvement to other Field Enablement Program Managers
- The FE Program Manager, Customer Success Enablement is a grade 6
Our take
GitLab is an open-source collaboration platform for developers. It enables teams to build code quickly from anywhere without compromising on security or quality. GitLab already has an estimated 30M+ users from all over the world.
According to a 2021 GitLab report, 60% of developers can release code 2x faster with DevOps platforms that bring teams together and accelerate processes. It stands out by catering to programmers of all experiences. Gitlab's version control system helps streamline the process of creating, maintaining, and deploying code, whoever you are.
GitLab was in the right place to capitalize on the recent trend toward rapid digital transformation and remote working. This trend is expected to continue to grow, and with it, GitLab's popularity. With its successful 2021 IPO and the patronage of major brands such as Nasdaq and Jaguar Land Rover, GitLab is expected to solidify its position as the go-to platform for development teams.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
15% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2019
$268m
SERIES E
Dec 2018
$20m
SERIES D
Total funding: $432.8m
Company benefits
- We offer benefits to manage your health, wealth, and well-being regardless of location
- Flexibility in schedule to be there for life’s important moments
- Equity compensation & Employee Stock Purchase Plan offered
- Generous Paid Time Off
Company values
- Collaboration - We prioritize things that help us work together effectively, such as assuming positive intent, saying “thanks” and “sorry,” and giving timely feedback.
- Results - We operate with a sense of urgency and bias for action, and we do what we promise — to each other, customers, users, and investors.
- Efficiency - From choosing boring solutions to documenting everything and being managers of one, we strive to make fast progress on the right things.
- Diversity, Inclusion, & Belonging - We work to ensure GitLab is a place where people from every background and circumstance feel like they belong and can thrive.
- Iteration - We aim to do the smallest viable and valuable thing, and get it out quickly for feedback.
- Transparency - Everything we do is public by default, from our company handbook to the issue trackers for our product.
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Sid Sijbrandij
(CEO)Studied Physics at the University of Twente. Interned at P&G and IBM. Was Lead Architect at the Netherlands' Ministry of Justice from 2009 to 2012. Founded app store Comcoaster in 2008, and then co-founded GitLab in 2012.
Diversity, Equity & Inclusion at GitLab
- Diversity, Inclusion, & Belonging is woven into our values and everything we do
- GitLab is home to many dedicated Team Member Resource Groups
- GitLab is a global, multi-cultural organization with team members all over the world
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