Operations Specialist, Snapdocs

Salary not provided

If you are located in NY, CA, WA or MA, the salary for this role is $23.65 an hour. For all other locations, the salary is $21.50 an hour

Junior level

Remote from US

Automating mortgage closing

Job no longer available

Automating mortgage closing

201-500 employees

FintechB2BMortgagesReal Estate

Job no longer available

Salary not provided

If you are located in NY, CA, WA or MA, the salary for this role is $23.65 an hour. For all other locations, the salary is $21.50 an hour

Junior level

Remote from US

201-500 employees

FintechB2BMortgagesReal Estate

Company mission

To automate the home mortgage experience by connecting the people, processes, and technologies that power the industry.

Job

Company

Role

Who you are

The ideal candidate is someone who thrives in a fast-paced environment, is highly self-motivated, and is dedicated to delivering exceptional customer service
High school diploma required
A minimum of 1-2 years of related customer service experience
Strong written and verbal communication skills
Ability to learn new computer system applications
Working hours will be 10:30 am - 7:00 pm MST, Monday to Friday
Start Date:12/10
Onboarding will take place the first 2 weeks: 9:30am - 5pm MST

What the job involves

We are an innovative team. As we expand our product offering to serve more customers in more ways, we need to grow our team with smart, hungry, and curious people. That’s where you come in…
The Operations Specialist is responsible for providing comprehensive product support and managing product transactions to ensure a smooth and efficient experience for all Snapdocs users
Performs tasks required to schedule notaries for in-person signing appointments including managing communication between parties and updating order details to ensure each signing is completed successfully
Resolves common issues that occur during the duration of a transaction and escalates when necessary
Makes outbound phone calls when time sensitive situations arise
Performs quality control activities to ensure that all signings reach the expected touchpoints and help prevent any issues during the lifecycle of an order
Assists with post close quality reviews as needed and reports errors for resolution
Completes special projects as requested by their manage

Our take

Real estate closings tend to be inefficient and fragmented, so Snapdocs provides software for closing digital loans and mortgages. The company provides a suite of cloud-based products that simplify the process, reducing the cost of deals and increasing the efficiency of closing them.

The appeal of Snapdocs is that it connects all the various parties involved in establishing a mortgage. This eliminates much of the friction that can slow down closes, making everything swifter and more efficient. Like many industries, real estate is starting to favour the online space for improved customer experience, which creates great opportunities for the company.

An impressive list of settlement agents has started using the Snapdocs platform, including Googain, Bell Bank and Lenders One Cooperative. With good early uptake, the company is set for further expansion within the market as its patented technology sees more adoption, integration and implementation.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

-39% employee growth in 12 months

Glassdoor (3.6)

Company

Funding (last 2 of 6 rounds)

May 2021

$150m

SERIES D

Oct 2020

$60m

SERIES C

Total funding: $253.2m

Company benefits

Excellent health, dental, and vision benefits
401(k) with up to 4% company match
16 weeks paid parental leave (regardless of gender)
Flexible time off policy
Flexible spending account for healthcare and dependent care
Galileo, Modern Health, Urban Sitter, and Northstar Financial memberships
Life and disability insurance

Company HQ

Financial District, San Francisco, CA

Leadership

Aaron King

(Founder & Executive Chair)

Before founding SnapDocs, they founded another mortgage-based company, NotaryLink, which focused on signing services. They were the former product manager for Afar Media which specialized in traveler experience beyond the guidebook.

Michael Sachdev

(CEO)

Advisory Board Member at Skysun and Board Member at Lumen Energy. Former Advisor for Treehouse, and Board Member at CarbonForest. They also worked at Sunrun for 9 years in roles including VP, SVP and CPO.

Share this job

View 2 more jobs at Snapdocs