Strategic Account Manager, Natter
More information about location
Gather and summarise people-powered insights at scale
Open for applications
Gather and summarise people-powered insights at scale
21-100 employees
Open for applications
More information about location
21-100 employees
Company mission
To give everyone a voice at work by leveraging the power of AI & video.
Role
Who you are
- 5+ years of proven track record in Large Enterprise B2B account management or Business Development roles, preferably in the technology/SaaS industry
- Preference for individuals with high intellectual and research curiosity (we are a heavily research-led organisation with research forming a core part of our customer activity)
- Strong understanding of SaaS sales cycles, customer lifecycle management and account-based marketing strategies
- Exceptionally high standard of communication skills, with demonstrated experience of successfully building relationships with C-Suite executives at Fortune 500/FTSE 100 brands
- Highly organised, with a detailed approach to reporting and a strong focus on meeting (and exceeding) growth targets
- Results-oriented mindset with a focus on driving measurable outcomes and delivering value to our customers
- Passion for the power of technology and innovation to make the world better - faster, fairer and more productive
- Creative, strategic thinker with the ability to identify new opportunities in previously untapped areas requiring innovative approaches
What the job involves
- A unique opportunity to help lead and define the account management process from scratch at a venture capital funded, ex-Uber, WeWork and Amazon team already working with the biggest companies in the world
- You will play a founding role in building out a global commercial unit selling a unique AI-solution that is already being successfully scaled to extremely large corporate clients e.g. Deloitte, Legal & General, Miro
- High earning potential for the right individual as we enter the next phase of growth and fundraising
- As Strategic Account Manager at Natter, you will work directly alongside the CEO, Chief of Staff and Operations Director to drive revenue growth and build strong client relationships across Large Enterprise customer accounts
- From day one, you will be responsible for managing a portfolio of FTSE 100 and Fortune 500 customer accounts across the UK, US and Europe. You will immediately be engaging with some of the world’s best-known blue chip brands
- This is a high-stakes commercial role with ambitious revenue targets. The role requires a creative and focused approach to scaling usage of our technology internally within very large, often slow-moving organisations
- You’ll bring an innate ability to build and maintain strong personal relationships with senior executives across our Enterprise customers’ organisations. You will often be presenting to and nurturing C-Suite level contacts
- The Strategic Account Manager will work closely with the Customer Success and Sales teams to ensure successful onboarding, adoption and retention. Cross-functional targets are as important to this role as individual targets
- Collaborate with Natter’s Marketing and Product teams to produce collateral, communicate feature requests and ensure we deliver the best possible experience for all of our key accounts
- Maintain up-to-date records of client interactions, sales activities and account plans in our CRM. This is a data-driven role that requires obsession around achieving usage and revenue metrics
- Conduct regular (likely monthly) business reviews with our customers, alongside the Customer Success team, to ensure retention of clients and anticipation of snags and issues ahead of renewal timelines
Application process
- 30 min screening interview
- Interview with Chief of Staff and Operations Lead
- 1:1 Presentation to CEO & Co-Founder
- Final stage in-person meet with founding team
Our take
Creating an inclusive work environment that takes everyone’s opinions into account is a difficult and complex process. It can involve countless surveys, meetings to coordinate and hours of analysis time spent on decoding the results. To help streamline these processes, making sure all groups have their opinions heard, Natter has created an AI & video powered conversational platform to ‘give everyone a voice at work’.
It's product enables companies to run 100,000 person focus groups, with the results instantly analysed by AI, producing key insights and suggestions for improvement. This rapidly speeds up decision making processes, ensuring all voices across the business are heard.
Natter has grown fast, enabling tens of thousands of people to share their ideas, communicate effectively and bring in an abundance of diverse perspectives in these focus groups. Already, its working with big name companies like Deloitte, Legal & General, and Miro, and has backing from Village Global (the venture firm backed by Reid Hoffman, Bill Gates, Jeff Bezos, and Mark Zuckerberg)so it will be exciting to see how the company continues to grow.
Steph
Company Specialist at Welcome to the Jungle
Company
Company HQ
Soho, London, UK
Leadership
Charlie Woodward
(Co-Founder & CEO)Previously worked as Global Head of Programme Partnerships at the BBC and led B2B Business Development & Partnerships, EMEA at Uber.
James Stevens
(Co-Founder, CFO & COO)Led M&A at Enterprise SaaS scale-up, Accelya. Prior to this, they worked in M&A at Deloitte, Rothschild, and the UK Government.
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