Technical Support Engineer, Darktrace
$65-75k
2+ days a week in office
AI cybersecurity solutions
Open for applications
AI cybersecurity solutions
1001+ employees
Open for applications
$65-75k
2+ days a week in office
1001+ employees
Company mission
To free the world from cyber disruption.
Role
Who you are
- We are looking for a bright, technically minded individual to join our Customer Support team
- This role requires patience and discipline with the ability to react quickly and calmly
- No prior knowledge is required, but an interest in technical support and willingness to learn is essential
- Proven ability to work with data and analytical tools
- Excellent interpersonal/communication skills, both verbal and written
- An understanding of general networking and technologies is desirable but not essential
- Experience of (technical) customer support and incident response procedures and practices is an advantage
- Tenacious, driven & ambitious
What the job involves
- You will be in the front-line of support, responding to customer queries and ensuring our software operates as expected
- You will interact directly with both customers and the software development team to troubleshoot and resolve technical issues
- You'll be given extensive training and support as you develop in the role
- This role offers candidates with strong mathematical and scientific backgrounds the opportunity to support our customer and product in the dynamic and exciting industry of cyber security
- Given our tremendous growth this is a fast-paced role, so you need to make sure you're an organized, pro-active individual who is adaptable to change and comfortable wearing multiple hats
- Please note this role is hybrid
- Responding to requests for support raised in the Darktrace Customer Portal
- Explaining features of the software and helping customers to get the most out of the platform
- Ensuring our product is running smoothly and efficiently for our clients
- Liaising between the development team and customers when issues arise
- Supporting our Customer Facing teams with technical aspects of deployments
- Participate in on-call weekend shifts as needed to ensure 24/7 coverage
Our take
With the rise of sophisticated cyberattacks, the need for cutting-edge defence mechanisms has never been more critical. Darktrace addresses this challenge by leveraging AI-enabled threat detection technology, enabling organisations to swiftly identify and respond to abnormal network activity.
By utilising machine learning algorithms, Darktrace allows businesses to combat a wide range of cyber threats, from data breaches to insider attacks. This safeguards their digital assets and helps them maintaining operational resilience.
The company's recent acquisition by private equity giant Thoma Bravo marks a significant milestone in its journey. The acquisition provides Darktrace with access to a strong financial partner and deep software sector expertise, positioning it to further enhance its capabilities as a leading AI cybersecurity business.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Sep 2018
$50m
SERIES E
Jul 2017
$75m
SERIES D
Total funding: $230.5m
Company HQ
Cambridge, UK
Leadership
Poppy Gustafsson
(CEO)Previously a Corporate Controller at HP, a Fund Accountant at Amadeus Capital Partners and an Assistant Manager at Deloitte.
Jack Stockdale
(CTO)Co-founded Darktrace in 2013 and has served as the CTO since.
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