Rectifications Communications Assistant Manager, Lloyds

• End‑to‑end communications experience, ideally within a highly regulated environment
• Strong copywriting skills, with the ability to make complex topics simple and clear
• Excellent written and verbal communication, with a strong eye for detail
• Experience managing multiple projects or campaigns simultaneously and delivering to deadlines
• Confident stakeholder management skills, with the ability to influence and challenge constructively
• A customer‑centred mindset, with sensitivity to vulnerable customer needs

Desirable

• LOCATION(S): Bristol, Newport, Hove, Edinburgh, Belfast, Halifax, Manchester, Birmingham or Chester
• HOURS: Full-time – 35 hours per week
• This is a fantastic opportunity to develop your communications career within the Customer Communications Centre of Excellence in the Consumer Relationships Chief Operating Office
• Our team is responsible for creating and delivering clear, engaging and empathetic customer communications for Rectifications - where we put things right when the Group has made a mistake
• These communications are often sensitive and high impact, and play a vital role in maintaining customer trust
• You’ll work on a wide range of communications across the Group, from single‑customer issues through to large‑scale remediation programmes affecting thousands of customers
• Many of the customers we support may be in vulnerable circumstances, such as financial difficulty or bereavement, so empathy, clarity and care are critical
• Taking complex issues, remediation decisions and customer treatments and converting them into clear, easy‑to‑understand communications, using accessible language in line with our Customer Communications Principles
• Putting the customer first, challenging proposed treatments where needed to ensure good customer outcomes
• Managing communications end‑to‑end, from brief through to delivery, across channels such as letters and email campaigns
• Working collaboratively with Design & Delivery, data, risk and legal teams, as well as third‑party agencies
• Ensuring all communications meet Group Standards, including FCA Consumer Duty, and follow the correct governance and approval processes
• Managing multiple pieces of work at pace, prioritisin

• We know that great talent comes from many different backgrounds, and that skills can be developed in a variety of ways
• We’re expecting a high volume of applications for this role, and to be considered you’ll need to demonstrate the essential skills outlined in the criteria
• Please include a CV and covering letter explaining how your skills and experience meet the requirements of the role. As this is a communications role, we’d love to see those skills reflected clearly and authentically in your application, in your own words
• Please note: we may close this vacancy early if we receive a strong level of applications, so we encourage you to apply as soon as possible