Senior UX Researcher, Aviva
12 Month Fixed Term Contract
£70k
+ Bonus opportunity + Matching Share Plan
Insurance, wealth and retirement business
Posted today
Insurance, wealth and retirement business
1001+ employees
Posted today
£70k
+ Bonus opportunity + Matching Share Plan
1001+ employees
Company mission
With you today, for a better tomorrow. Aviva exist to be with people when it really matters, throughout their lives.
Role
Who you are
- This role would be ideal for you if you are passionate about understanding people, and curious about the relationship between financial resilience and digital products
- Experience with planning, executing, and reporting user experience research that provides tangible findings with clear actionable recommendations
- Comfortable working with designers, product managers, business analysts, developers and business stakeholders to prioritise research opportunities in an agile, fast-paced, iterative environment
- Experience with capturing insights through research and workshops that will help inform design outcomes (i.e., user journeys, information architecture)
- Have a good understanding of qualitative methodologies as well as best practices and core principles of great user experience and inclusive design
- Experience with producing written reports and other research artefacts, and give presentations that inspire action through clarity and relevance for audiences from a range of backgrounds
What the job involves
- We are currently recruiting for a Senior UX Researcher to be a part of our innovative UX Research team
- Our UX Research team employ a variety of qualitative methods to obtain insight that impact the design of digital products and services that are used by millions of people
- This includes field studies, depth interviews, co-design, accessibility research, card sorting, and usability studies
- We value a diversity of perspectives from many different backgrounds, and we come from industry and academia, with roots in anthropology, design research, human-computer interaction design, human factors, and sociology, among others
Application process
- We’d love it if you could submit your application online
Salary benchmarks
Our take
With 18 million international customers, Aviva is the largest provider of insurance and leading life and pension funds in the UK. With a history that dates back to the founding of Hand in Hand Fire & Life Insurance Society in 1696, Aviva’s current form is thanks to a merger between Norwich Union and CGU plc in the year 2000.
Over the noughties, Aviva grew its market out to Europe and established a high-profile foothold in America thanks to the most expensive advertising campaign of the time that included celebrities Alice Cooper and Bruce Willis. Into the 2010s, the insurance broker was forced to restructure and close a large number of its non-core businesses in a bid to increase its shareholder returns and streamline its focus. In 2012 it sold its US wing to Athene Holding to further this goal.
Now stripped back after sell-offs of subsidiaries in Indonesia, Italy, and many more countries, Aviva is refocusing on pensions. In the wake of a Pensions Dashboard Programme delay in the UK, Aviva is in the running to take over the programme thanks to its pre-existing private systems. This exemplifies Aviva’s renewed focus on the fintech sector, all whilst playing national analyst during the cost of living crisis thanks to its annual Age of Ambiguity study.
Steph
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Company values
- Care
- Commitment
- Community
- Confidence
Company HQ
City of London, London, UK
Articles
Leadership
Amanda Blanc
(CEO, not founder)Currently Group Board Non-Executive Director at BP. Previously Chairman of the Welsh Rugby Union, Senior Advisor at Trov, CEO at Zurich Insurance Company.
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