Trust and Safety, Fraud and Abuse Analyst Intern, Notion

• You are a clear communicator with strong analytical, investigative, and problem-solving skills, and can work with both technical and non-technical audiences
• You are familiar with risk assessment techniques, you are comfortable doing independent research to gain deeper knowledge, and you can triage risk and security questions effectively
• You are able to balance user expectations while adhering to security policies and compliance boundaries, and are comfortable finding creative or out-of-the-box solutions when faced with ambiguity
• You are able to collaborate effectively with peers and across teams that are located in multiple offices
• You are familiar with SQL or other query-based languages and can write your own queries or manipulate existing queries to gather data

Desirable

• The Trust & Safety team at Notion is looking for a full-time Fraud & Abuse Analyst to join our operational account security team. As a Fraud & Abuse Analyst, you’ll work closely with our engineers & business teams and review account behavior for unexpected activity.
• You’ll work with our support teams and directly with our users to resolve risk-related issues, while building out systems and processes to manage escalations from report to completion. You will problem-solve with our technical & business teams and resolve as much as you can while building processes that will scale as we do
• This role is open in both our New York and San Francisco offices, with a preference for NYC
• Help develop user-facing risk monitoring processes, perform account reviews, and manage account activity escalations
• Work with Engineering teams to build better account review and moderation tools
• Help investigate, draft, and implement fraud & abuse policy & operations with Legal and Security
• Respond to high priority customer and internal escalations related to account access, user behavior, and compliance screenings
• Manage to key performance metrics defined within Platform Security
• Create and maintain internal knowledge libraries and contribute to the creation of user-facing content
• Provide materials and training to our BPO partners and maintain outsourcing resources through regular audits & updates
• Participate in a semi-quarterly on-call rotation to provide support during high-priority incidents