Customer Success Manager, Wunderkind
Mid Market
Office located in World Trade Center, NY
Performance marketing channel
Open for applications
Performance marketing channel
501-1000 employees
Open for applications
Office located in World Trade Center, NY
501-1000 employees
Company mission
To unleash the extraordinary power of individuality and become the world's leading behavioural marketing software.
Role
Who you are
- 2+ years experience in customer success, account management or consulting
- Demonstrated track record working in a rigorous, results-driven role that directly impacted the growth of a business
- Excellent communication skills and EQ; you enjoy building relationships, overcoming push back and engaging in high touch client interaction, while setting appropriate expectations with clients
- Detail-oriented with the ability to project manage, set priorities and stay organized when managing multiple client relationships
- Ability to collaborate with partner teams on client requests and service projects on behalf of managed clients
Desirable
- Entrepreneurial spirit with with a healthy dose of humility
- Demonstrated success in fast-paced and demanding environments; you have a strong bias towards action and accountability
- Experience working on campaigns with one or more email service provider (ESP) or text message marketing
What the job involves
- Wunderkind is looking for a self-starting and dynamic Customer Success Manager to drive customer happiness with a focus on client management and efficiency
- The Customer Success Manager role in our Mid Market segment involves a consultative and holistic approach to both digital marketing and client management — owning the customer lifecycle through strategy to renewal
- This includes effectively delegating and working with service teams to clearly communicate needs, ensuring streamlined operations and optimal customer service delivery
- Own the relationship and ultimate success of Wunderkind's Mid-Market customers, including strategy development, renewal, and upsell
- Partner with service team members to delegate work and deliver excellent client outcomes
- Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand your customer's business strategy and measurements for success
- Communicate and continuously reinforce how Wunderkind drives revenue, what our competitive advantage is, and why it is worth the investment through regular virtual touch points and occasional in-person meetings
- Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and design
Application process
- Application Review
- Initial Screen
- First Round
- Final Interview
- Reference Check
- Offer Letter
Our take
Founded in 2010, a start-up initially named Bounce Exchange rebranded to Wunderkind in 2020, a textbook example of nominative determinism. On a mission to be extraordinary, this marketing technology company enables brands to connect with the public in more personalised ways.
The name indeed fits the brand, finding itself as the leading performance marketing engine of its kind, boasting an impressive client list of more than 1,000 top brands and publishers, including Uniqlo, Refinery29, and HelloFresh. Wunderkind has earned its position by permanently positioning itself ahead of the curve in regard to what audiences want, shifting its model depending on projected trends, such as the expected blossoming of text message marketing.
After its 2023 Series C round, the company is still experiencing rapid growth and is focused on further investment in product development, hiring, and ongoing market expansion. Wunderkind is clearly steering towards becoming the global leader in the market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-21% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Mar 2023
$76m
SERIES C
May 2018
$37m
SERIES B
Total funding: $151.9m
Company benefits
- Health: Good health is important so employees and their families are offered private medical insurance and dental cover. Employees receive a generous contribution towards long term sickness and disability. And have 24/7 access to the Employee Assistance Program.
- Life insurance cover offers a peace of mind.
- PTO: Wunderkind provides 25 days paid time off for vacation, personal reasons and sick days plus UK Public Holidays and paid company holidays.
- Parental Leave: When Wunderkinds have their own wunderkinds, they are entitled to 20 weeks primary care leave or 12 weeks secondary care leave.
- Professional coaching: Employees have the opportunity to connect with a professional coach for a totally confidential conversation about their performance, growth, relationships, company culture, whatever is on their mind.
Company HQ
World Trade Center, New York, NY
Leadership
Ryan Urban
(CEO)Previously served as CEO for eUrbanWorks. Experience as Head of Marketing for Bonobos, later sitting on the Advisory Board, as Chief Revenue Officer for BabyAge.com and Head of eCommerce for BrickHouse Security.
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