Strategic Account Manager, Woflow
Merchant data platform & task automation system
Open for applications
Merchant data platform & task automation system
201-500 employees
Open for applications
201-500 employees
Company mission
To structure the world's unstructured data
Role
Who you are
- 8+ years of experience in a client-centric role with demonstrated success in building strong cross-functional relationships with large global enterprises (preferably working with technical B2B products)
- Ability to collaborate closely with Woflow’s technical team to ensure product delivery is timely and successful (including launches, POCs/pilots, technical escalations, etc.)
- Experience managing large and complex programs, as well as a proven aptitude in navigating challenging customers and situations with ease
- Excellent verbal and written communication skills – you can put together and lead external presentations that inspire confidence, as well as drive internal conversations that lead to successful outcomes for customers
- Well-established familiarity with all aspects of a highly technical product, as well as comfort with managing technical details (APIs, data structures, etc.)
- Global mindset. You will work across multiple time zones and cultures, and collaborate closely with people from a wide variety of backgrounds
- Strong interest in both eCommerce and B2B software, with deep industry knowledge that is driven by enthusiasm, intellectual curiosity, and tenacity
What the job involves
- Woflow’s Account Management team serves as the key point of contact for our customers, acting as a trusted advisor for all things related to the post-sales lifecycle – onboarding (including integrations), product usage, partnership expansion, technical troubleshooting, and ongoing account management
- The Strategic Account Manager is a senior role responsible for managing a large book of business with key strategic accounts. This is a multifaceted role putting you at the center of account delivery, requiring the blending of expertise in three distinct areas:
- Customer success. SAM’s are the face of Woflow with our customers (as well as the voice and champion of our customers internally)
- You need to be customer-obsessed, empathetic, and professional, as well as someone who naturally builds strong relationships with all stakeholders
- You will be balancing client requests with business objectives, and be responsible for your accounts’ growth targets while exceeding customer-driven goals
- Project management. In this role you’ll be responsible for managing multiple, urgent priorities across various workflows
- You’ll serve as the vital link between account stakeholders and Woflow's internal teams (including Product, Engineering, and Operations)
- You will be responsible for ensuring that all strategic initiatives are executed efficiently while meeting or exceeding client expectations and goals
- This involves aligning stakeholders on measurable KPIs, designing and delivering innovative solutions, ensuring smooth and timely launch/scaling efforts, maintaining high-quality product performance, as well as overseeing client reporting and communications (including MBRs, QBRs, etc.)
- Technical delivery. Woflow is a highly technical and operationally intensive company
- You’ll need to fully understand the technical details of our platform and how it helps our customers achieve their major goals
- As a SAM you need to be able to synthesize and discuss technical requirements with ease, effortlessly demo our platform and features, as well as develop creative technical solutions alongside internal and external stakeholders to continuously ensure customer needs are met
- Develop and maintain strong relationships with customers, identifying key stakeholders and building connections with both core teams (everyday users of our solutions) as well as influential leaders within the broader organization
- Oversee partnership, commercial, and technical matters (both strategic and tactical); create and implement strategies to boost customer product adoption, engagement, and growth at scale, ultimately driving revenue and mutually beneficial outcomes
- Lead all major partnership initiatives, including regular touchpoints, business reviews, technical escalations, and ongoing projects; ensure expectations and SLAs are met through a thorough understanding of customer goals / KPIs
- Serve as a trusted advisor to the customer and educate them on the use and benefits of our products, as well as our industry more broadly
- Advocate for customers to internal teams. Share customer feedback and insights to Product, Operations, Engineering, Support, and Sales on the innovation and improvement needed to elevate Woflow’s offerings to provide better support
- Help manage all technical aspects of partnerships; propose thoughtful solutions to technical hurdles and drive effective product implementations with a deep understanding of Woflow’s integration and configuration options
- Dependent upon your account, ~10% domestic and/or international travel expected
Our take
Woflow helps delivery platforms, restaurants, and marketplaces structure their complex data, with APIs that bring capabilities such as, for example, correctly recognizing a request like "no mustard".
With the digital transition well under way, Woflow's data platform and ML-powered task automation system enables merchants to keep pace with consumer expectations. Through the platform, users can manage complex data at scale and automate many of their workflows for increased efficiency, to better serve customers while maintaining growth.
The platform has received considerable funding towards growth and product development. It recently acquired the European document digitization and data structuring platform XtremeAI, which will help extend business reach across Europe, add valuable knowledge to the team, and facilitate enhanced AI capabilities for its products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jan 2022
$7.3m
SERIES A
Mar 2021
$3.5m
SEED
Total funding: $11m
Company benefits
- Comprehensive medical, dental, & vision insurance plans for you and your dependents
- 401(K) plan with company matching
- Equipment for you to do your best work: laptop and a stipend for you to set up the perfect desk
- Flexible work hours
- Flexible, unlimited time off
Company values
- Customer Empathy: We make an effort to understand our customers' motivations and prioritize putting their needs first
- Collaboration: We work together. We help out and we never pass the buck
- Bias for Action: We are resourceful and we use our initiative. We figure it out - or figure out who can
- Passion for Learning: We have passion in our work. We are mastering our craft. We never stop learning or looking for the opportunity to learn.
- Trust & Transparency: We are open and candid with our teammates. We trust them and know they trust us
- Courage to be Bold: We have the leadership and self-confidence to build a new way. We believe in constant forward progress.
Company HQ
Belden Place, San Francisco, CA
Articles
Leadership
Will Bewley
(COO)Previously a constant at EY for 5 years, Corporate Finance Associate at Hermes Fund Managers and a Senior Product Quality Specialist at Zenefits.
Jordan Nemrow
(CEO)Extensive experience as a Software Engineer, including at TriNet and Teleborder.
Salary benchmarks
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