Senior Product Marketing Manager, Aircall
Integrations
$156-172k
AI-powered communications platform
Be an early applicant
AI-powered communications platform
501-1000 employees
Be an early applicant
$156-172k
501-1000 employees
Company mission
To empower every professional to have rich conversations, so they can focus on closing deals and delighting customers.
Role
Who you are
- 5+ years of product marketing experience, including real depth on a technical B2B SaaS product. You understand how an integration works, not just what it does
- Direct experience in the Salesforce or HubSpot ecosystem. You have marketed or launched an integration with one of them, or done product marketing inside one of those ecosystems, and you know how they are bought, deployed and administered
- Experience driving product usage, not only launches. You have owned a number that tracks how many customers turned a capability on and kept using it
- Experience launching products. You have run launches end to end, including the decision to ship or hold, with stakeholders at every level of seniority
- Strong positioning & messaging skills. You turn market intel, competitor analysis, and win-loss data into positioning the field trusts, and you know the difference between a feature comparison and a structural advantage
- AI Fluency. You build repeatable AI workflows, not one-off prompts, and know when to trust, challenge, or override the output. Your bar is better work, not more AI activity
- Strategic, hands-on and collaborative. You see the big picture and you write, build and ship the work yourself. You align Product, Sales and regional marketing without owning all the decisions
What the job involves
- Aircall is looking for a Senior Product Marketing Manager to own product marketing for our integration ecosystem. This is a technical, cross-functional role. You will work day to day with Product, Tech Partnerships and our go-to-market teams
- You will define the value customers get when Aircall runs inside HubSpot, Salesforce and the rest of our integration set, and you will own the positioning, the launches and the evidence behind them
- You will go deep with Product and Engineering on how these integrations actually work, from the data model to call context and sync behaviour, and turn that "how" into a durable "why"
- Own the positioning, messaging and value propositions for our strategic integration set, starting with HubSpot and Salesforce and extending to Shopify, Monday, Pipedrive, Zoho, and others
- Own HubSpot and Salesforce launches and major updates, including the narrative, the launch plan, enablement material, and the go-to-market on the Aircall side
- Lead the go-to-market for AI Actions, which let AI agents do things like book a meeting or look up an order, across the integration set, with messaging built by use case and by industry
- Run the campaigns that pair an integration with a vertical to position AI Voice Agents, for example ecommerce and Shopify. Own the plan, the messaging and the assets, and work with regional and marketing to ship
- Own the Aircall Marketplace listing for the integrations in your set: the positioning, the copy and the assets a customer sees before they connect
- Build the enablement our GTM team uses: product overviews, demos, one-pagers and objection handling for the strategic set
- Talk to customers and prospects, sit in on GTM conversations, review call recordings and win-loss data, read the docs, and use the integration yourself
- Track how top competitors position and deliver their integration experience. Turn it into battle cards and objection handling the GTM team trusts, and feed it back into product and planning
Our take
Call centres have been a mainstay of sales teams for decades, with the human touch delivering an impression conversion rate of about 30% for inbound calls. However analogue call centres are physical infrastructure-heavy and unable to take advantage of the flexibility afforded by remote and hybrid ways of work. Aircall exists to change that, providing a cloud-based call centre infrastructure that allows sales teams to work from their home offices.
Aircall isn't the only company in this space, and it faces heavy competition from Cloudtalk, another cloud-based call centre solution. However Aircall stands out in the market by its use of open APIs and webhooks, making integration with existing productivity and helpdesk tools much easier, and its superior call quality. Aircall has developed a significant customer base with these strengths, with over 20,000 companies using its platform.
The company has raised significant funding in recent years, highlighting the confidence investors have in their offering. With a rapidly expanding presence in the US, European, UK and Australian markets and the recent addition of AI voice agents to handle business calls 24/7, Aircall is clearly set on innovating at scale.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$120m
SERIES D
May 2020
$65m
SERIES C
Total funding: $225.6m
Company HQ
NoMad, New York, NY
Leadership
Scott Chancellor
(CEO)Prior to joining Aircall as CEO in 2023, Scott was CEO of Humu and Chief Product/Technology Officer at Apptio. He also spent 7 years at Amazon Web Services as a Director and General Manager of AWS Insights.
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