Senior IT Tech, Roblox
Executive Support
$60.37—$73.95 USD per hour
5 days a week in office (San Mateo, CA)
Online gaming and entertainment platform
Job no longer available
Online gaming and entertainment platform
1001+ employees
Job no longer available
$60.37—$73.95 USD per hour
5 days a week in office (San Mateo, CA)
1001+ employees
Company mission
To connect a billion people with optimism and civility.
Role
Who you are
- Extensive experience in high-touch, confidential IT support specifically for executives, understanding their unique needs and challenges
- A strong track record of proactive problem-solving and anticipating technical needs for a diverse user base
- Expertise in supporting diverse devices (macOS, Windows, iOS, Android, ChromeOS, Linux) in an enterprise environment
- Proficiency in enterprise applications such as Okta, Slack, Zoom, Google Workspace, and Microsoft 365
- Extensive experience with MDM solutions and a strong understanding of identity verification and identity providers
- A balanced approach to secure technology adoption for all users, with heightened awareness for executive-level security
- Familiarity with scripting (PowerShell, Bash, Python) and/or low-code automation to improve IT efficiency
- Highly discreet and trustworthy, with an acute understanding of confidentiality and sene of urgency, especially when dealing with executive matters
- A proactive problem-solver who anticipates both general user and executive needs
- An exceptional communicator, able to explain complex technical concepts clearly to both technical and non-technical audiences, including senior leaders
- Passionate about guiding and empowering junior team members, fostering their growth and skill development
- Adaptable and resilient in dynamic IT environments, capable of handling varying levels of support requests
- Highly security-conscious, understanding IT's critical role in maintaining overall company security and executive privacy
- Meticulous in documenting all IT issues and solutions, contributing to a robust knowledge base
- A strong collaborator, able to work effectively with various internal and external teams
- A continuous learner, staying up-to-date with emerging IT trends and technologies
What the job involves
- This is a pivotal onsite role in San Mateo, CA, blending comprehensive IT support for our entire organization ("Builders") with specialized, high-touch assistance for our senior leadership team
- You'll be a trusted technology partner, ensuring seamless and secure operations for everyone, while proactively minimizing disruptions and enhancing efficiency for executives
- Your work will directly impact productivity and company success across all levels
- Serve as a core member of the IT team, providing daily technical support to all Builders for hardware, software, and network issues
- Offer top-tier, confidential technical assistance to senior leaders, proactively resolving complex IT issues and optimizing their technology setups
- Educate both general staff and executives on security and technology best practices, fostering a culture of digital responsibility
- Lead the adoption and integration of new technologies, providing expert guidance and support to all users
- Manage VIP support channels for rapid, discreet service for executives
- Collaborate cross-functionally with teams like Facilities, Security, and HR on both general IT needs and specific executive IT requirements
- Analyze and prevent recurring technical issues for all users, implementing long-term solutions and improvements through automation where possible
- Track and report on IT support metrics for continuous improvement across the organization, including specialized metrics for executive support
- Assist with onboarding and offboarding procedures for all employees, ensuring smooth technology transitions
- Manage and maintain IT inventory, including hardware and software licenses, and develop clear IT documentation
- Participate in on-call schedules to provide timely support as needed
Our take
Online gaming may be a well-established space, but Roblox has distinguished itself as a leader by empowering its community to build, share, and profit from their own creations, turning game development into an accessible, rewarding ecosystem for millions of users.
In addition to standard games, the platform offers virtual worlds and other experiences to explore and interact with. Its platform provides an online ecosystem for millions to create, socialize, chat, and explore immersive experiences with friends. In fact, in the US its used by two-thirds of children aged 9 to 12.
While the platform does face scrutiny over users safety (particularly given its young audience) the company's efforts to strengthen parental controls and open dialogue through initiatives like its new Parents Council signal a growing commitment to addressing these challenges. At the same time, its financial performance and creator-focused investments underscore a business in very strong health. With record payouts to developers, an expanding older player base, and a platform that increasingly rewards creative talent, Roblox's trajectory remains one of innovation and impressive growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jan 2021
$520m
SERIES H
Feb 2020
$150m
SERIES G
Total funding: $922.8m
Company HQ
South San Mateo, San Mateo, CA
Leadership
David Baszucki
(Founder & CEO)Studied Electrical Engineering at Stanford before founding Knowledge Revolution in 1990, where they spent 9 years as CEO. They worked as VP of MSC.Software for 2 years, and started Roblox in 2005.
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