Customer Support Engineer, Pulumi
€60-111k
Salary range for candidates based in Spain only. Base Salary Hiring Range (UK): €52,000 to €97,000. Plus bonus or variable and equity
Universal infrastructure as code
Open for applications
Universal infrastructure as code
101-200 employees
Open for applications
€60-111k
Salary range for candidates based in Spain only. Base Salary Hiring Range (UK): €52,000 to €97,000. Plus bonus or variable and equity
101-200 employees
Company mission
To democratize the cloud for every engineer.
Role
Who you are
- We are looking for a Cloud Support Engineer who thrives on helping customers get the most out of Pulumi — supporting teams as they adopt, scale, and evolve their infrastructure-as-code practice using real programming languages, automation, and developer-first workflows
- Minimum of 5 years of experience in a related field, with a strong focus on Infrastructure as Code, DevOps, and code or scripting
- Proficiency in infrastructure-as-code concepts and tools, such as Pulumi, Terraform, Cloudformation and CDK
- In-depth knowledge of cloud service providers, including AWS, Azure, GCP, and Kubernetes
- Comfortable authoring readable maintainable code in one or more of the following; Python, TypeScript, GO, or Java
- Experience using AI-powered support tools and assistants (e.g., LLM-driven troubleshooting tools, AI agents, or copilots) to accelerate customer issue resolution, improve diagnostic accuracy, and enhance knowledge base contributions
- Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues
- Certification(s) in relevant technologies, such as AWS Certified DevOps Engineer, Azure DevOps Engineer Expert, or Certified Kubernetes Administrator (CKA)
- Excellent communication skills, both written and verbal, with the ability to effectively convey technical concepts to both technical and non-technical audiences
- Self-motivated and able to work independently as well as collaboratively in a team environment
- Strong attention to detail and a commitment to delivering high-quality customer support
What the job involves
- We are seeking a technical and empathetic Cloud Support Engineer to join our growing customer operations team at Pulumi
- As a founding member of our support team, you will play a crucial role in defining the function while providing technical assistance and support to our ever-growing customer base
- You will ensure the smooth operation and optimal utilization of our infrastructure-as-code platform
- This is an excellent opportunity to work with cutting-edge technologies and be part of a fast-growing company at the forefront of our industry
- At Pulumi, you’ll be challenged, continue learning, share knowledge with others, and collaborate with a talented and supportive team
- While Pulumi is headquartered in Seattle, WA., we are dedicated to being a remote first company and this role can be located anywhere in the United Kingdom or Spain
- Provide technical support and assistance to customers via various communication channels (e.g., email, chat, community) regarding IaC best practices and DevOps concepts
- Troubleshoot and resolve customer issues related to infrastructure deployments, configuration management, automation, and other infrastructure-as-code topics
- Collaborate with cross-functional teams, including engineering, product, and sales to identify and resolve complex technical and business issues
- Actively contribute to the creation and maintenance of technical documentation, including FAQs, knowledge base articles, and troubleshooting guides
- Stay updated with the latest trends and best practices in IaC, DevOps, cloud services (AWS, Azure, GCP, K8s) and related technologies
- Participate in on-call rotations to provide after-hours support when necessary
Our take
The Infrastructure-as-Code (IaC) space is expanding rapidly, driven by the increasing complexity of cloud services and the growing adoption of cloud technologies by developers and teams who want to reduce operational overhead. Pulumi works to bring together infrastructure, developer, and security teams to help build and operate cloud applications more efficiently.
The service is compativble with all major clouds and programming languages, providing teams with flexibility and reducing silos that can form with other IaC tools. Pulumi has also expanded its platform to include governance and compliance features, testing support, and policy-as-code, creating a more comprehensive cloud engineering solution for modern workloads. And the platform is trusted by over 3,700 customers worldwide, including Snowflake, Nvidia, and the BMW Group.
Building on this foundation, Pulumi recently launched Pulumi Neo, the industry's first AI agent purpose-built for platform engineering. Neo automates infrastructure tasks end-to-end while respecting enterprise governance, allowing teams to provision, deploy, and manage infrastructure faster and more safely. Early adopters report transformative results, including reducing provisioning time from days to hours, deploying features up to 75% faster, and cutting policy violations by 90%. This combination of AI-driven automation, enterprise-grade controls, and aproven customer base puts Pulumi at the forefront of the cloud engineering market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
14% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2023
$41m
SERIES C
Oct 2020
$37.5m
SERIES B
Total funding: $106.5m
Company HQ
Pike Pine Retail Core, Seattle, WA
Leadership
Joe Duffy
(Founder & CEO)Worked as an independent consultant, then Senior Software Engineer at EMC. Subsequently spent over a decade in various senior roles at Microsoft, ultimately Partner Developer of Technical Strategy and Developer Tools.
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