Program Manager, Amazon
Selection and Product Availability, AB Services
$59.3-142.8k
The largest online retailer and technology provider
Job no longer available
The largest online retailer and technology provider
1001+ employees
Job no longer available
$59.3-142.8k
1001+ employees
Company mission
To be Earth's most customer-centric company.
Role
Who you are
- AB Services is looking for an experienced leader with a proven record of delivering results, to own and execute high visibility, strategic and revenue generating initiatives
- This role requires advanced knowledge of Excel, comfort working with large datasets, and the ability to rapidly adjust priorities in an ambiguous, high-growth environment
- 2+ years of program or project management experience
Desirable
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Experience in merchandising or catalog management
- Domain expertise in office and/or industrial products
What the job involves
- This is an exciting opportunity to join a fast paced and quickly growing business segment within Amazon, solving complex problems and bringing big ideas to life for our customers
- As a Program Manager on Amazon Business Services’ Selection and Inputs team, you'll be responsible for a critical component of our bid response and ongoing customer management processes
- You will enable us to respond quickly and effectively to multi-million dollar deals that include requests for services (e.g., Manual Replenishment, Vending, Installation)
- You will coordinate with other teams across Amazon Business and the broader Amazon Worldwide Stores organization to build product basket solutions and build change management identification and implementation mechanisms and ensure products remain in-stock to enable continued service engagements
- This high visibility role will require regular communication with business leaders, collaboration with tech and non-tech teams, and influence on partner team's operations
- You will report on program performance to senior business leaders in weekly business reviews
- You will work with Product and Tech teams to improve the response process, define business requirements, and identify opportunities to drive efficiency in the program, including the creation and configuration of a Service product catalog
- Become a knowledgeable partner and leader on Amazon Business Services solutions
- Be a master of Excel and comfortable seeking, cleaning, and analyzing data from multiple sources
- Drive regular business reviews based on overall program goals and objectives
- Perform in-depth data analysis to form and deliver actionable selection (i.e., product) recommendations for customers of all types
- Deliver the highest level of customer service to our customers through change management and response to both new opportunities and customer escalations
- You will be part of a team that is responsible for all aspects of the customer lifecycle for AB Services - working with new technologies that improve usability and increase performance and scalability
- You will help redefine normal for business buying and bring structure to an ambiguous space
- You will help drive growth for customers and deliver operationally stable solutions that provide an optimal customer
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company HQ
South Lake Union, Seattle, WA
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
Salary benchmarks
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