Senior Frontend Engineer, Parloa
Conversational AI platform
Open for applications
Conversational AI platform
201-500 employees
Open for applications
201-500 employees
Company mission
To help companies create outstanding customer conversations with AI because people deserve great customer service.
Role
Who you are
- Work experience of 5+ years in developing frontends with React
- Proven experience working on projects with TypeScript including asynchronous programming and ES6
- Solid knowledge of UI/UX patterns
- Ways of working consistent with our goals to use TDD and pair regularly (or exclusively)
- Understanding of state management concepts and previous experience with Redux
- ‘Own it’ mentality – ability to take ownership of a task from inception to completion
- Ability and eagerness to understand the business context where the customer problems are being solved
Desirable
- Experience working with Express/NextJS/NestJS API layers
- Experience setting up test-harnesses using jest/react-testing-library
- Experience with TRPC or GraphQL
- Experience with Redux, Redux-Toolkit
- Knowledge of DevOps principles and tooling (Docker, Kubernetes, Helm)
- Deep understanding of how agile work patterns support balancing technical excellence with business delivery
- Previous experience with conversational interfaces or chatbot platforms
What the job involves
- As a Senior Frontend Engineer (f/m/d)* you will be joining a team of 30+ Engineers working on the development of a conversational AI product, which handles millions of calls. We are on a mission of revolutionizing the way contact centers operate and helping create unrivaled customer experiences
- You'll be at the forefront of developing solutions that leverage large language models. This is a once in a lifetime opportunity to be at the forefront of a revolutionary technology
- In the role you will see firsthand how LLMs are configured and orchestrated; see and solve for their limitations; and contribute to a user experience that allows users to leverage them to solve real world problems
- You'll be collaborating within agile, cross-functional teams with a devops mindset that embrace frequent deployment, while upholding high quality standards. Working with well-defined objectives will allow you to see the direct impact that Engineering has on Parloa’s business
- Design and develop efficient frontend solutions for our Agent Management Platform - a tool for configuring and customizing the latest AI agents to solve real world business problems
- Effectively collaborate with your peers, to create new and improve existing features; and set-up architectural patterns to allow us to deliver value to customers efficiently
- Strive for customer value together with the team and be ready to roll up your sleeves and make it happen
- Propose and implement new ideas on product development
- Use an up-to-date tech stack including TypeScript, React, Webpack, etc
Application process
- Recruiter video call
- Hiring Manager Call
- Coding Task
- Technical Interview
- Meeting the team
Our take
There is an inherent lack of efficiency in many call centres. This not only creates irritation for customers and negative experiences for agents but, as a result, it harms a company’s reputation whilst generating high costs for businesses.
On a mission to put an end to the madness of a call centre, Berlin-based Parloa offers a conversation AI platform that is changing the way businesses communicate with their customers. Using artificial intelligence, Parloa provides unique solutions for companies that makes their specific service smarter.
The company has attracted impressive funding off the back of tripling revenue growth and a 2023 entry into the US market. This will be invested into scaling its operations across the US and EU and will support its product enhancement initiatives.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Apr 2024
$64.3m
SERIES B
Mar 2023
$20.9m
SERIES A
Total funding: $89.3m
Company benefits
- Opportunity to build and scale your career at the intersection between sales and product in a dynamic and growing startup on its journey to become the international leader in SaaS platforms for Conversational AI
- Be part of a dynamic, driven and international team with flat hierarchies and collaborative company culture and set new industry standards in customer communication
- Competitive salary
- Training and development budgets which can be used for conferences, attending development courses to ensure continuous professional growth
- Flexible working hours and possibility to take additional vacation days
- A great company culture with regular team events, games night or other social activities
- And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks
Company values
- We are customer-obsessed - For us, our customers always come first. Our AI solution is designed to create the highest value for the businesses we work with. At the same time, our team puts a lot of heart and soul into making our customers successful, building close relationships on our joint journey
- We are partner-focused - We think of our partners as part of the Parloa Team. Together with them, we are putting the customer at the center and realizing our vision of creating smooth conversations with the help of AI. We live and breathe partnerships and understand that we’re simply better together!
- We love humans and technology - At Parloa, we love to build relationships and enjoy getting to know the people behind the companies we work with. We are equally excited about the possibilities technology offers to revolutionize how companies talk to their customers – through people and AI, combining the best of both worlds
Company HQ
Prenzlauer Berg, Berlin, Germany
Articles
Leadership
Malte Kosub
(CEO)Previous co-founder and Managing Director for both Future of Voice and Wandnotiz.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 30 more jobs at Parloa