Project Manager, Lyft
Customer Platform
CA$76-95k
Ride sharing company
Be an early applicant
Ride sharing company
1001+ employees
Be an early applicant
CA$76-95k
1001+ employees
Company mission
To improve people’s lives with the world’s best transportation.
Role
Who you are
- Minimum 2+ years of Project Management or Business Analyst experience
- Strong systems thinker with exceptional organizational / project management skills
- Successful track record effortlessly managing multiple, concurrent, high visibility initiatives
- Concise, direct, clear communicator with a proven ability to navigate difficult messages, eliminate ambiguity, and tactfully drive accountability
- Ability to think both tactically and strategically, and drive complex conversations that result in actionable insights
- Passion for Lyft, the ride-sharing community, and a drive to make a meaningful impact
- Ability to dive deeply into a problem and quickly assess risks and dependencies
- Bonus: Knowledge of and passion for the Safety & Customer Cares space
What the job involves
- Lyft is looking for an experienced candidate to join our evolving Customer Platform Organization as a Project Manager
- We are looking for a project manager that has experience with defining and driving clear process, analytical thinking, and the ability to collaborate with a wide group of stakeholders to drive forward a best in class product
- The Customer Platform organization is responsible for keeping riders & drivers on our platform safe and supported, and for enabling other organizations in the company to do the same
- We provide products and platforms for both external and internal customers, and play a key part in delivering on Lyft’s overall strategy
- We work with a wide variety of teams & stakeholders across the company, and are looking for an amazing team player who can help bring team members together and drive projects forward
- Develop a deep understanding of the needs of the organizations & their priorities. Plan and drive implementation of new programs, processes, and systems to improve execution and productivity across teams
- Manage multiple roadmaps, dependencies, and launch timelines across several teams & roles (operations, product, eng)
- Hold stakeholders accountable for deadlines, deliverables, and updates
- Maintain a consistent communication strategy for informing execs, leadership, teams & stakeholders of progress, and roadblocks (with actions)
Our take
Lyft has aimed for consistent growth, making sure to pitch itself as a more reliable and friendly ride-sharing option than its main competitor, Uber. Uber has a greater market share and operates globally, but Lyft hopes to compete by its focus on ride-sharing over Uber's more diversified business approach and as a more rider-friendly and greener alternative to Uber.
Operating only in the USA and Canada, Lyft is in a position of being less affected by global events than Uber but also more vulnerable to local conditions. As an example, while it doesn't face the regulatory hurdles around employment rights that Uber does, it is unable to balance out the cost of the unusually expensive US auto insurance across its operations.
In 2022, Lyft acquired PBSC Urban Solutions, a bike-share equipment and technology supplier, allowing Lyft to compete in new verticals and reaffirming its commitment to green transportation. It has also trialed and launched Lyft Assisted, where drivers help passengers from their door into the car to get to medical appointments. These developments chime well with Lyft's unique selling point as a friendlier and more environmentally aware ride-sharing app.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 14 rounds)
Jun 2018
$600m
LATE VC
Mar 2018
$200m
LATE VC
Total funding: $4.9bn
Company benefits
- Great medical, dental, and vision insurance options
- Mental health benefits
- In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
- 401(k) plan to help save for your future
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Pre-tax commuter benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
- Family building benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
Company HQ
China Basin, San Francisco, CA
Articles
Leadership
John Zimmer
(Co-Founder)Originally an Analyst at Lehman Brothers, Zimmer then founded Zimride which was a private ridesharing company that pivoted into Lyft.
Logan Green
(Co-Founder)Founded Zimride, a private ridesharing company which later pivoted into Lyft.
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