Junior/Mid-level Support Engineer, n8n
L1 Support
+ Equity
More information about location
Open workflow automation tool
Open for applications
Open workflow automation tool
21-100 employees
Open for applications
+ Equity
More information about location
21-100 employees
Company mission
To give technical people the power of a 10x developer.
Role
Who you are
- At least 1 year of support engineering experience, preferably at a fast paced team
- Basic knowledge in Javascript, networking concepts like DNS, HTTP/HTTPS, and TCP/IP
- Familiarity with web development tools and technologies such as web servers and debugging tools
- Experience in handling Administrative and Billing related queries (invoice analysis, account changes, product queries, etc.)
- Support processes know-how (handle tickets, understand requests, read through the lines)
- Customer-Centric Mindset: Ability to empathize with clients, understand their needs, and deliver solutions that prioritize customer satisfaction and success
- Excellent Communication Skills: Strong written and verbal communication abilities to convey complex technical concepts to both technical and non-technical stakeholders clearly and effectively
- Time Management and Prioritization: Competence in managing multiple high-priority tickets or escalations simultaneously, ensuring deadlines and service-level agreements (SLAs) are consistently met
What the job involves
- We are now looking for a Junior/Mid-level Support Engineer continue to make sure that all of our users (from enterprise customers to community memebers) have a best in class support experience
- 70% support our community and enterprise customers
- 5% cross-team work (pairings, learnings, escalation management, etc.)
- 10% self improvement (study, courses, tinkering with product)
- 15% work on projects and initiatives
Our take
A recent trend in IT has been an increased effort to streamline workflows by improving integration between the multiple apps which people use. n8n was founded so that users can find a balance between building systems and having autonomy in their work whilst saving time through the rapid development of complex workflows.
n8n is certainly not the first to pick up on this trend - competition includes startups like Zapier, RapidAPI, and Tray.io- but n8n believes that its product is a cut above the rest of the market, offering more flexibility and robustness at a reduced price. The company also has the leading low-code automation tool in this field.
n8n's long-term approach to the market is set to be based on two key strategies, focusing efforts on its flagship platform, ensuring that it stays ahead of the competition in meeting the demand for its integration services whilst also pushing towards diversification. It plans to launch a version of its platform under a SaaS subscription model. n8n also looks to introduce a network of consulting, support and integration services, and if the company can execute this joint approach well, it will be well-set to continue pushing ahead in the market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
62% employee growth in 12 months
Company
Funding (2 rounds)
Apr 2021
$12m
SERIES A
Mar 2020
$1.5m
SEED
Total funding: $13.5m
Company benefits
- 30 vacation days
- International, ambitious and mission-driven team with flat hierarchies and strong emphasis on building great company culture
- 1000€ personal development budget
- Regular company hackathons and team event
- Scrappy, fast-paced startup environment
Company HQ
Mitte, Berlin, Germany
Leadership
Jan Oberhauser
(Founder & CEO)Before Jan created n8n, they worked in multiple roles for different VFX companies worldwide. Jan is also the founder of showreel.tv and link.fish.
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