Technical Support Engineer, Smartly.io
+ Benefit from equity options + performance-based rewards
3 days a week in office
AI-powered advertising platform
Job no longer available
AI-powered advertising platform
501-1000 employees
Job no longer available
+ Benefit from equity options + performance-based rewards
3 days a week in office
501-1000 employees
Company mission
To unify the full funnel of marketing and break silos between advertisers, marketers, and creatives.
Role
Who you are
- Are interested in redefining the online marketing domain, have a willingness to push yourself to exceed your goals, and can learn new things quickly
- Have prior experience in technical/product support or software development in a customer-facing role or, at least, a genuine interest in working closely with customers and tackling their problems
- Are always looking to improve and automate. You can build your tools to help yourself, along with the rest of the team
- Computer Science or Engineering-related education, background, or work experience
- Fluency in spoken and written English
- Fluency in any additional languages is appreciated
- Ability to work at the office 3 days per week
What the job involves
- As a Technical Support Engineer, you are an expert at solving customer problems. You’ll be part of an internal engineering team working with some of the largest and most advanced online performance marketers globally. You’ll be a vital component in ensuring world-class service to our customers
- This role comes with great responsibility and requires a variety of skills: you’ll serve as a vital link, translator, and communicator between customers and our equally world-class product development team.
- Ideally, you love solving new problems and thrive in situations with several unknowns. Your heart beats for the customer and serves them with understanding and care.
- You can work closely with the Engineering team that develops our web application, Customer teams that serve our clients, and directly with end customers through our 24/5 in-app support chat.
- Your major responsibility will be to make sure that the problems you address will not resurface.
- As a result, you’ll make the customer’s life easier as well as improve our core product. None of your days will be quite alike – exciting times are guaranteed!
- Make sure that Smartly is known for the best-in-class service globally
- Build technical expertise in Facebook products including Ads API, Pages, and Platform, and provide consultative guidance to businesses
- Build technical expertise in Instagram & Pinterest and maintain a general awareness of other social channels Ads API as Smartly will continue to become multi-channel
- Work with the technological challenges of the world’s largest online advertisers
- Help launch products including supporting Alpha and Beta programs
- Handle support escalations
- Quickly resolve advertiser issues, including campaign performance and product bugs
- Perform tech-heavy investigations and resolve issues
- Analyze, reproduce, prioritize, and document platform bugs
- Improve documentation and help drive education about our platform
- Help foster the product feedback loop through your experiences in support
- Act with little direction and work quickly to identify and fix the root causes of problems
- Assist and train your teammates in understanding & handling technical issues
- Work with the nicest and brightest teammates in a flat organization
- Identify gaps in the product and processes and participate in creating ideas to bridge them
Application process
- Introductory calls with our talent team and your potential team lead
- Take Home Assignment
- Role interview and discussion on Facebook advertising concepts, your technical knowledge, and passions with the team
- Discussion with our leadership team
Our take
Smartly.io helps advertisers automate their campaigns across the largest media platforms, including Facebook, Instagram, TikTok and Pinterest. After seeing quick success following Facebook’s 2012 IPO, the company now works with over 700 brands including eBay, Uber, Ralph Lauren, Under Armour and TechStyle.
Its suite of tools automatically creates ads and videos from product images - handling budget allocation and audience targeting, as well as analysing where and when to purchase advertising. Consequently, Smartly.io has positioned itself to play a leading role in a market where brand and performance work are converging.
Smartly.io sold a majority stake to Providence Equity Partners in 2019 in a move to further its presence in the US. The company has since gone on to make several acquisitions of its own with Viralspace.ai and Ad-Lib.io. Smartly.io's ability to adapt to evolving advertising trends supports its continued growth, and its introduction of AI-powered intelligence across its platform shows it is keeping up with technology trends too.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Apr 2015
$2.9m
SERIES A
Total funding: $2.9m
Company benefits
- Generous healthcare packages and mental health services
- Career development opportunities, bonus programs and annual performance reviews
- Hybrid working model, with the option to work abroad for up to 30 days
- Company equity options program
- Paid holidays, OOO time and family leaves
Company HQ
Kluuvi, Helsinki
Leadership
Tuomo Riekki
(Co-founder, Board Member & Advisor)Initially served as CPO of the company. Also the founder of Focal and Zero, and previously founded DealMachine and Metrify.io.
Kristo Ovaska
(Co-founder & Board Member)Founder and CEO at Taito.ai. Initially served as CEO of the company. Previously founded Metrify.io, Startup Sauna, and Funrank.
Laura Desmond
(CEO)Also Founder and CEO at Eagle Vista Partners, and Operating Partner at Providence Equity Partners, as well as being a Board Member at Adobe and DoubleVerify. Former CEO of Starcom.
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