Account Manager, Ravelin
+ Equity
Technology to prevent payments fraud
Be an early applicant
Technology to prevent payments fraud
101-200 employees
Be an early applicant
+ Equity
101-200 employees
Company mission
Ravelin's mission is to predict risk with unmatched accuracy and speed, to enable its clients to prevent fraud and accept payments with confidence.
Role
Who you are
- Product minded and capable of learning complex information and communicating that knowledge to others
- A strong analytical thinker who thrives in a fast-paced, dynamic environment
- Equipped with a combination of business and technical knowledge to engage effectively with senior-level client contacts
- Bold and persuasive in your communication and presentation skills
- Passionate about using technology to solve business problems
- Proactive and able to manage your own workload and diary for the benefit of clients and colleagues
- Understanding of Payments or Fraud
- Account management experience
- Ability to manage multiple projects and relationships simultaneously
- Experience in proactively growing client relationships within an account
- Experience in identifying, developing, negotiating, and closing deals
- Proven ability to influence others and lead client engagements
- Strong negotiation skills
- Highly skilled communicator
- Strong verbal and written presentation skills
What the job involves
- Develop and maintain positive long-term relationships with our merchant partners
- Proactively identify and manage new opportunities for clients
- Understand complex problems and communicate solutions in a clear, concise, and persuasive manner
- Be the key relationship partner with senior stakeholders
- Stay informed about all stakeholders within the business
- Work proactively, supported by a wider technical client support and investigations team
Salary benchmarks
Our take
Ravelin has developed machine learning-based technology that helps online merchants and their payment service providers reduce losses to fraud, and improve acceptance rates of orders.
The company is aiming to give merchants more confidence in accepting customers and transactions, while tackling organised fraud rings - a problem Ravelin says is a multi-billion dollar problem for the ecommerce industry.
Tackling this problem means there is significant value in Ravelin's offering, and it has already signed up significant enterprise customers like Just Eat and Quiqup. In 2022, the company partnered with Mastercard to enhance its platform, and help more merchants strengthen their fraud detection capabilities.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jul 2020
$22.1m
SERIES C
Sep 2018
$10.8m
SERIES B
Total funding: $38.6m
Company benefits
- Remote first - it’s up to you whether you come in to the office or work from home, and we also support Ravelinos who work internationally, on a temporary or permanent basis, through our partner Omnipresent
- Mental health support - we’ve partnered with Spill to provide round the clock access to therapists, we offer a 24/7 employee assistance programme through AXA, and we also book wellbeing days into everyone’s calendar each quarter
- Charity - we make monthly donations to various causes, and our Ravelinos are able to nominate charities through our Ravelin Gives Back initiative
- Volunteering - we organise in-person volunteering opportunities throughout the year
- Flexible hours
- Employer-contributed pension scheme
- Equity scheme
- Lunches twice a month and the office kitchen cupboards are stocked with treats and goodies on a weekly basis
- Home office budget
- One day each quarter dedicated to learning and personal development
- Individual yearly learning budget of £1000, and access to company wide training
- Comprehensive medical cover through AXA or US equivalents, including dental and optical cash back
- Remote fitness - virtual yoga twice a week, team HIIT sessions, and online Pilates class
- Socials - we do our best to include everyone in our social activities, whether you work remotely or you’re always in the office, and anyone at Ravelin can organise a social!
Company HQ
Old Street, London, UK
Leadership
Martin
(CEO)Founding engineer at Hailo, and lead developer at Hub Culture.
Leonard
(CTO)Technical Lead at Hailo. Founded a web development company specialising in ecommerce.
Mairtin
(CIO)Head of Fraud at Hailo. 10 years experience working as a crime intelligence analyst for organisations such as the Metropolitan Police
Nick
(CFO)Finance Director at Hailo. Previously Finance Director for Canonical (technology to deliver open source software).
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