Senior SDR Operations Manager, SpyCloud
+ Equity
More information about location
Cybercrime analytics platform
Job no longer available
Cybercrime analytics platform
201-500 employees
Job no longer available
+ Equity
More information about location
201-500 employees
Company mission
To make the internet a safer place by disrupting the criminal underground.
Role
Who you are
- 5–8 years in Sales/Revenue/Marketing Operations, with at least three years directly supporting SDR or BDR teams
- A clear point of view about cutting edge of sales prospecting data/automation/methods and demonstrated success rolling out AI or automation programs that cut manual prospecting time or boosted meetings booked
- Advanced Outreach, Salesforce, Marketo and Orum admin experience required
- Experience with ABM tools like 6Sense or Demandbase
- Proven ability to design and interpret funnel analytics, capacity models, and A/B test results – translating data into insights that drive business outcomes
- Strong project management skills with the ability to identify and remove blockers
- Clear communicator with the ability to influence cross‑functional stakeholders at all levels
What the job involves
- The SDR Operations Manager position will be a key member of the Revenue Operations team, supporting Marketing’s global sales development team
- You will manage the SDR tech stack, implement AI-driven optimizations, handle reporting and data analysis, and partner with the global Director of Sales Development to continuously improve processes to make our SDRs even more productive and efficient
- The manager also plays a key role in onboarding and ongoing enablement for SDRs, ensuring they are equipped to succeed in their efforts to connect SpyCloud’s identity threat protection solutions with cybersecurity leaders worldwide
- Administer Outreach, Orum, and other tools and data sources, while ensuring adoption of new workflows
- Evaluate and deploy productivity-boosting solutions that streamline SDR operations and drive efficiency gains
- Implement and own gen‑AI tooling
- Develop and document playbooks that blend AI and human touches
- Identify and partner with the Director to implement process improvements to streamline the day-to-day work of the SDRs
- Build and manage dashboards and forecasts to surface conversion insights, trends, and capacity models in partnership with the Director
- Provide data-driven recommendations for regional and industry focus areas
- Measure the efficacy and improve account prioritization models
- Collaborate closely with Growth Marketing, RevOps, Sales leadership, and Channel to improve hand‑offs
Our take
Mainstream browsers are heavily monitored to help combat cybercrime, but these browsers are generally not used by digital criminals. The 'dark web' operates outside of the legal web, with criminals using such platforms to sell login details and other sensitive information.
SpyCloud provides a web plugin that monitors websites and forums on the dark web to inform companies of when sensitive data that matches their credentials is located. This allows companies to identify and take action upon a data breach before any harm can be done.
There are many fraud and cybercrime detection software companies on the market but SpyCloud's specialisation in monitoring the darkweb has carved it out a distinct niche. This has seen it attract an impressive client list of over 500 enterprises, as well as significant funding that supports further platform development.
Freddie
Company Specialist at Welcome to the Jungle
Insights
23% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2024
$35m
GROWTH EQUITY VC
Aug 2023
$110m
LATE VC
Total funding: $203.5m
Company benefits
- 401(k)
- Health, Vision and Dental Insurance
- Generous PTO Plan
- In-office meals provided
Company HQ
Bouldin Creek, Austin, TX
Leadership
Ted Ross
(Co-Founder & CEO)They worked in Security Systems for the US Air Force before serving in Engineering at West Corporation, Wal-Mart and Extreme Networks. They worked at HP for 4 years in Threat Intelligence before co-founding SpyCloud in 2016.
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