Customer Support Specialist, Kira Learning
$65-78k
+ Equity
AI-powered learning tools
Job no longer available
AI-powered learning tools
21-100 employees
Job no longer available
$65-78k
+ Equity
21-100 employees
Company mission
To ensure that students, teachers, and schools are equipped with the skills they need to thrive in a rapidly transforming world.
Role
Who you are
- 1+ years of experience in a support or customer facing role
- Familiarity with support ticketing systems like zendesk, Hubspot (preferred), SalesForce or freshdesk
- Technical aptitude and ability to learn new software quickly
- Experience effectively triaging issues and resolving problemsStrong verbal and written communication skills; you can patiently, professionally and effectively communicate with a diverse and multicultural group of peers across time
- Highly organized. You keep track of needs and priorities across a wide customer base and can juggle competing priorities
- Nimble and adaptable. Can roll with the punches and thrive in a fast-paced, early-stage startup environmentA positive, can-do attitude. You’re not deterred by minor setbacks and are able to swiftly overcome ambiguity
- You believe feedback is a gift. You can thoughtfully share feedback to others as needed, and you can receive feedback and grow from it
- Will consistently cultivate a culture of inclusion where all team members feel a sense of belonging and can bring their authentic selves to work
- Strong proficiency in Google Workspace programs, Microsoft Office Suite
What the job involves
- As our Customer Support Specialist, you’ll be expected to answer a variety of questions from our customers across multiple platforms.
- We’re looking for someone who has strong communication skills (both written and verbal), and can effectively triage issues, resolve problems and provide a high quality customer experience, all in a timely manner.
- The ideal candidate is also highly goal-oriented and always hoping to hit or exceed KPIs
- Provide prompt and professional customer support and constantly look for solutions to ensure customer satisfaction
- Communicate in a clear, concise, and empathetic manner with customers and manage expectations
- Maintain timely and accurate record keeping and contact database
- Ensure timely resolution of customer issues by meeting SLA requirements and prioritizing issues for escalation
- Monitor customer feedback and identify recurring issues to recommend improvements to products and services
- Participate in regular team meetings to share insights and updates on customers issues and feedback. Identify areas of concern with accounts and proactively build a strategy to improve their experience with support of the Customer Success team
- Act as the voice of the customer within the organization. Advocate for customer needs, provide feedback to product team, and collaborate with cross-functional teams to address customer concerns and deliver solutions that drive customer success
- Build the deep product knowledge needed to draft product education materials for our Knowledge Base
Application process
- Kira Learning will make a conditional job offer in line with local, state and federal laws, and a subsequent criminal, education, and employment history background check will then be issued
Our take
Kira Learning is an AI-powered platform that allows anyone to teach and learn computer science. The company offers access to a computer science curriculum that covers a wide range of programming languages and technologies, including AI, Cybersecurity, and Web Development. Its versatility and inclusive learning resource empower learners of all experience levels to further develop their skills.
Focusing on democratizing computer science education, Kira's AI-powered tools for auto-grading and student assistance further enhance the learning experience, keeping students continuously motivated and engaged. This approach addresses the growing demand for technical teaching expertise as more states in the US mandate computer science courses in schools.
Successful funding rounds have enabled the company to expand its operations and reach. With plans to expand to about 20 states, the company is set to ultimately benefit a large number of students and educators across the country. Kira is poised to become a prominent destination for individuals seeking to learn computer science and AI.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
May 2023
$15m
EARLY VC
Jun 2022
$6m
SEED
Total funding: $22.5m
Company HQ
Ventura, Palo Alto, CA
Leadership
Andrea Pasinetti
(CEO)Graduated from Stanford University with a Masters Degree in Computer Science. Alongside Kira Learning, they are the co-founder of VIAVIA where they serve as the Head of Engineering.
Jagriti Agrawal
(VP of Artificial Intelligence)Graduated from Stanford University with a Masters Degree in Business Administration. Previously worked as an AI Group Technical Product Manager at NASA.
Salary benchmarks
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