Chief Technology Officer, Lloyds
Salary not provided
+ Share schemes including free shares
AWS
Power BI
Azure
Oracle
Senior and Expert level
London
2+ days a week in office
Retail and commercial bank
Job no longer available
Retail and commercial bank
1001+ employees
B2CB2BBanking
Job no longer available
Salary not provided
+ Share schemes including free shares
AWS
Power BI
Azure
Oracle
Senior and Expert level
London
2+ days a week in office
1001+ employees
B2CB2BBanking
Company mission
To support families and businesses, helping them to take the next step, whatever that may be.
Role
Who you are
- Ideally, you’ll be someone who is infectious in their enthusiasm and knowledge of where tech is headed, and can apply that tactical and strategic thinking to the ambitions of LL – how tech can form part of the DNA of LL
- Someone who can think broadly but, very importantly, can turn that thinking into pacey phased deliverables within the remits and boundaries LL and LBG
- Someone who has proven experience in leading both technology innovation as well as the wider change functionality for LL
- We can picture a colleague who participates fully in the breadth of business and strategic conversations at SLT and can bring the technology angle to those conversations and subsequent solutions
- We envisage someone who has delivered the above already, perhaps within the real estate sectors (may be resi, may be student etc) or also perhaps from within other key customer led sectors such as hospitality etc
- An experienced tech lead role having held more than two previous similar roles where prior moves have likely been external appointments
- You may have come from a rental type of industry and worked with processes and systems dedicated to the industry challenges and have ideas to drive the industry forward with technology innovation
- A tech professional with significant experience having started their career as an application developer or technical architect
- Demonstrable experience in delivering product development programmes and migrations with a detailed understanding of ERP and Power BI type technologies and integrations. Experience in Oracle ERP product sets would be an advantage
- Experienced in Microsoft technology stack at both infrastructure and application layer and have owned the Cyber controls environment in a controlled and regulated environment
- Experienced in designing and implementing API integrations of disparate systems
- Detailed knowledge of both public and private cloud environments, such a private hosting and virtualisation technologies through to understanding the benefits of both AWS and Azure and how applications can seamlessly integrate with the cloud services providers
- Demonstrable ability to influence and navigate complex stakeholder environments e.g internal management, board, and investor
- The ability to develop and maintain external stakeholder networks to ensure your knowledge set is able to deliver to LL’s tactical and strategic ambitions
What the job involves
- The appointment of an experienced and dedicated Chief Technology Officer (or CIO) for Lloyds Living is a key appointment, and you’ll form part of the senior leadership team reporting into the Chief Executive Officer
- You’ll develop and lead LL’s technology function which includes both ‘enterprise IT’ (as delivered, currently, by Group), and ‘bespoke IT’ (generally the SAAS based solutions which drive us forward as a front through back business in the specific markets within which we operate)
- In addition, this person will oversee LL’s change function as well as its emerging data function
- Our CTO/CIO needs to be a strategic leader who is very much hands on, and can play a pivotal role in ascertaining how exciting, and appropriate, technology can be a real enabler to LL’s customer led business ambitions
- Further, and critically, our CTO/CIO must lead the delivery of such technology as well as lead our wider enterprise change function
- To help us disrupt a rental market which is characterised by low customer experience and standard to one where customers are at the heart our ambitions and offerings
- The ability to define and communicate the technology vision and lead the execution of the roadmap in appropriate stages
- Owning the internal and external IT relationships and supporting those who support customers
- Technology Strategy and Innovation: Develop a technology strategy by building an awareness of latest and emerging technologies, assess their relevance to the business and recommend innovative solutions that provide a competitive advantage while remembering “off the shelf” products implemented correctly can still create a huge advantage that may present a faster advantage over building from scratch
- Team Leadership and Management: Develop the technology, data and change functions (which are small functions currently), including third parties and industry partners
- Provide guidance, mentorship, and resources to ensure efficient and effective operational and project execution
- Ensure colleagues are informed of such innovations and help bridge their understanding gaps
- Technical Architecture and Infrastructure: Design and own the technical architecture and infrastructure plan, ensuring it is scalable, secure, and robust enough to meet the needs of the product and business whilst balancing the latest technology with our appetite to invest
- Evaluate and adopt suitable technologies to maximise operational efficiency and enhance performance
- Lead the delivery of the plan
- Product Development: Own full the tech product lifecycle from concept to launch while understanding minimal viable product and agile concepts
- Drive innovation to ensure we develop new features to align with the company values and vision to further differentiate Lloyds Living
- Policies and processes: Ensure policies, processes are robust, fully implemented and continually up to date
- Ensure robust cybersecurity, business continuity and data protection policies are in place along with strategies to mitigate risks and protect sensitive data
- Embed change discipline across the business including stakeholder engagement and communication
- Lead the internal IT relationships and navigate the occasional juxtapositions of Lloyds Living’s business sectors and agility with being part of a large, highly governed, financial services group
- Strategic Partnerships: Own partnership relationships with technology vendors to ensure adoption of innovative solutions and the exploration of new business opportunities
- Experienced in running RFP process (working with our procurement team) to select new suppliers and partners and establish the relevant models to simplify onboarding and governance
- Data Management: Oversee and develop the business / management information (B/MI) data team currently being set up
- Ensure data strategies are in place to support business intelligence and decision-making
- Governance and reporting: Communicate the technology roadmap and status at all levels of the organisation including the LL Board and investors
- Ensure accurate reporting of operational and roadmap status to the exec team and Board
- Ensure robust cybersecurity, business continuity and data protection policies are in place, pursuant to Lloyds Group requirements, along with strategies to mitigate risks and protect sensitive and PII type data
- Embed change discipline across the business including stakeholder engagement and communication
Application process
- End Date: Monday 03 March 2025
Salary benchmarks
Our take
Lloyds Bank, part of Lloyds Banking Group, began operations back in 1765 and is nowadays one of the UK’s leading retail and commercial banks. As with many leading banks, the company has dealt with its share of controversy, but it has nonetheless stood the test of time and worked to build back its public reputation in the wake of these setbacks.
As part of its ongoing digital transformation, the company is seeking to put the cloud at the front of its services and systems, and has cited intentions to invest heavily in overhauling its technology infrastructure. All this seeks to serve the modern banking customer, and to compete with the fast-increasing number of alternative banking options appearing on the market.
On top of this, Lloyds Bank has shown great interest in facilitating innovation in the industry, joining as a partner on "FinTech Action Labs" to bring its industry expertise to early-stage FinTechs. The company continues to enhance its online and mobile services (it is the UK's biggest mobile bank), as well as expanding its partnerships with digital banking companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Company benefits
- Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
- A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
- A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
- Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
- Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
- Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
- Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
- Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
- Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.
Company HQ
City of London, London, UK
Leadership
Charlie Nunn
(Group Chief Executive)Spent nine years at HSBC, including as Group Head of Wealth Management and Digital, and as CEO of Wealth and Personal Banking.
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