Software Engineer, Glia

Conversational AI

Salary not provided

+ Stock options

Kubernetes

TypeScript

JavaScript

Node.js

REST API

Senior and Expert level

Remote from Canada

More information about location

AI-based customer service platform

Be an early applicant

AI-based customer service platform

201-500 employees

B2BArtificial IntelligenceCustomer serviceFinancial ServicesSaaS

Be an early applicant

Salary not provided

+ Stock options

Kubernetes

TypeScript

JavaScript

Node.js

REST API

Senior and Expert level

Remote from Canada

More information about location

201-500 employees

B2BArtificial IntelligenceCustomer serviceFinancial ServicesSaaS

Company mission

To help businesses reinvent how they support customers in a digital world.

Job

Company

Role

Who you are

If you are a solid Full-Stack Software Engineer familiar with JavaScript or TypeScript, this is the job for you
5+ years of experience as a Software Engineer
Great team player contributing to create good team culture
Experience with TypeScript, Node.js, Express, and other related technologies
Strong experience with REST API design and implementation
Results-oriented with a high attention to detail and quality
Strong organizational and planning skills
Self-starter with the energy, drive and determination to accomplish goals
Proficient verbal and technical writing skills
We are always curious and hungry for knowledge here at Glia

What the job involves

You will be responsible for creating and maintaining Node.js microservices, their tooling and modules
. Since all our product teams are self-reliant, some Front-End and Infrastructure work may also be required based on team objectives
You will be joining Team Synapse that mainly uses Node.js, TypeScript, and k8s, along with other latest technologies to implement web applications that deliver Conversational AI technology to the end-user
All Software Engineers on the team report to the dedicated Engineering Manager
The team’s work is driven by Product Roadmap. All projects within the team’s space are planned, led, and executed by Engineers
Lead the design, development, and deployment of complex software solutions
Collaborate with cross-functional teams to define, design, and ship new features
Maintain and improve existing codebases, identifying areas for enhancements
Mentor junior software engineers, providing guidance and support through code reviews, design discussions, and troubleshooting sessions
Stay updated on new technologies and propose ways to incorporate them into future projects
Our Tech Stack:
Backend: Typescript, Node.js, Python microservices
Infrastructure: AWS, Kubernetes (AWS EKS), Nginx, Terraform
Persistence: PostgreSQL, Redis
CI/CD: GitHub Actions, Jenkins
Additionally, Engineering teams at Glia use:
Backend: Python, Elixir, and Ruby
Frontend: Javascript and React.js
Native mobile SDKs: Java and Swift

Our take

Relationships between credit unions and their members are essential in aiding the process of securing new customers, solving transaction disputes, and maintaining accounts. However, legacy computer systems and outdated communication channels, such as automated phone services, are preventing this.

Glia provides an integrated customer support platform for financial services that provides communication channels in the form of video banking, instant messaging, and voice chat. AI-assisted virtual assistants are also provided as part of the plan, providing prompts and suggestions to support staff based on the on-screen scenario.

The startup has reached unicorn status in 2022 with a valuation of $1 billion, and more than 250 banks, credit unions, insurance companies, and other financial services businesses currently use its tools. Its funding is being channelled into research and development to build more tools leveraging artificial intelligence - including an AI platform for financial institutions - and analytics solutions.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

20% employee growth in 12 months

Glassdoor (4.6)

Company

Funding (last 2 of 6 rounds)

Mar 2022

$45m

SERIES D

Jan 2021

$78m

SERIES C

Total funding: $152m

Company benefits

Gym & wellness support
High-Growth Environment
Lots of Office Snacks
Great Healthcare and Vision
Amazing Community

Company HQ

Flatiron District, New York, NY

Leadership

Justin DiPietro

(CSO)

Previously a strategy consultant at Accenture for 2 years.

Daniel Michaeli

(CEO)

Previously a Consultant at Accenture. Currently hosts CX Show, a talk radio show about customer experience.

Carlos Paniagua

(CTO)

Worked in various software development roles before spending 2 years as a cloud computing researcher at Tartu University in Estonia whilst completing an MSc.

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