CRM Executive, The Telegraph

CMC, Part Time

Salary not provided

CSS

HTML

Google Analytics

MailChimp

Junior and Mid level

Remote from UK

More information about location

Multi-media news publisher

Be an early applicant

Multi-media news publisher

1001+ employees

B2CEnterprisePublishingDigital MediaAdvertisingMedia

Be an early applicant

Salary not provided

CSS

HTML

Google Analytics

MailChimp

Junior and Mid level

Remote from UK

More information about location

1001+ employees

B2CEnterprisePublishingDigital MediaAdvertisingMedia

Company mission

To provide content that inspires people to have the perspective they want to progress in life. It delivers quality, trusted, award-winning journalism, 24 hours a day, across its digital and print properties as well as through leading digital partners.

Job

Company

Role

Who you are

Experience working in a CRM, Email Marketing or Lifecycle Marketing role
Experience of working with Email Service Providers (DotDigital, Adestra, MailChimp or similar) and familiarity with HTML/CSS for email templates
Experience or familiarity building customer journeys and marketing automation workflows
Strong analytical skills with the ability to interpret campaign performance data and identify opportunities for optimisation
Experience using segmentation and customer data to deliver targeted communications
Understanding of CRM best practice and customer lifecycle marketing
Excellent organisational and stakeholder engagement skills with the ability to manage multiple projects simultaneously
Strong attention to detail, particularly around quality assurance and campaign execution
Excellent written communication and copywriting skills
Familiarity with Google Analytics and Piano or similar on-site personalisation/conversion tools

What the job involves

The Chelsea Magazine Company is recruiting a CRM Executive on a part-time basis to work across our portfolio of 12 luxury and specialist media brands
Supporting the CRM & Email Marketing Manager, you will play a key role in delivering email campaigns and supporting the build and optimisation of customer lifecycle journeys that drive registrations, engagement and subscriptions
This role is focused on campaign execution, journey building and performance reporting. You will work across email marketing, automation, segmentation and onsite conversion tools to help deliver a consistent and high-quality customer experience across multiple touchpoints
Build, schedule and deliver email campaigns (marketing and partner promotions) across a portfolio of specialist brands using Dotdigital
Manage the CRM campaign calendar, ensuring all activity is delivered accurately, on time and to a high standard
Support the build and optimisation of automated customer journeys, including welcome programmes, onboarding, nurture, subscriber retention and reengagement campaigns
Work closely with the CRM & Email Marketing Manager to support delivery of customer lifecycle campaigns that drive engagement, registrations and subscriptions
Execute A/B testing across email campaigns to continuously improve performance
Maintain a structured test-and-learn programme, analysing performance to identify trends, opportunities and actionable recommendations to improve engagement and conversion
Produce regular CRM reports, translating performance data into insights that inform optimisation
Support the management and optimisation of onsite customer journeys using Piano, including subscription offers
Assist in testing and improving onsite messaging, placements and journeys to increase subscription conversion rates
We are looking for someone on a permanent, part time (0.6) basis

Our take

The Telegraph was the first newspaper to report on a number of notable news scoops, including the outbreak of World War II and the 2009 MP expenses scandal. Now, the Telegraph Media Group has grown into a multimedia news brand, providing subscribers with access to journalism across The Telegraph website and app, The Daily Telegraph and The Sunday Telegraph newspapers.

The brand hit a £33.3M operating profit in 2021, indicating the group has managed to overcome the difficulties print media has struggled with since the turn of the millennium. Adapting to digital distribution has earned it over 100M individual readers a month globally, though the Daily Telegraph remains Britain's best-selling print broadsheet.

People's increased curiosity in current affairs has been the driving force behind The Telegraph's phenomenal growth, and the company continues to invest in top-notch journalism. In 2026, it was acquired by Politico and Business Insider's owner Axel Springer for £575 million, securing its sometimes uncertain future as a leading digital media outlet.

Steph

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

3% employee growth in 12 months

Glassdoor (3.2)

Trustpilot (2.2)

Company

Company HQ

Victoria, London, UK

Leadership

Anna Jones

(CEO)

Anna joined The Telegraph in 2023 as a Strategic Consultant, becoming CEO in 2024. Prior to this, she co-founded WJV and worked as a United Nations Women UK Changemaker at the United Nations Association.

Share this job