Manager of Technical Implementation, Red Canary
$114.3-150k
+ Bonus and Equity
SaaS threat detection and security operations
Job no longer available
SaaS threat detection and security operations
201-500 employees
Job no longer available
$114.3-150k
+ Bonus and Equity
201-500 employees
Company mission
To make security stronger, safer, and more comprehensive.
Role
Who you are
- 5+ years of experience in technical implementation, onboarding, or customer success roles within SaaS, cybersecurity, or related industries
- Proven track record of leading and developing high-performing teams, including hiring, coaching, and mentoring team members
- Strong expertise in endpoint, cloud, and identity vendors such as Carbon Black, Crowdstrike, Microsoft Defender, Palo Alto Cortex XDR, SentinelOne, Amazon AWS, and Microsoft Azure
- Demonstrated ability to create and scale processes, tools, and frameworks for technical onboarding and implementation
- Exceptional organizational and strategic thinking skills, with the ability to manage competing priorities in a dynamic environment
- Strong communication and interpersonal skills, with experience collaborating across functions and engaging with executive stakeholders
- A growth mindset, focused on driving continuous improvement and empowering team members to excel
What the job involves
- As the Manager of Technical Implementation, you will lead and grow a team of skilled Technical Implementation Managers (TIMs) who are critical to the success of Red Canary’s customer onboarding process
- You will provide strategic direction, mentorship, and operational oversight to ensure customers are set up for success with Red Canary’s solutions
- In addition, you will work cross-functionally to drive continuous improvement, evolve processes, and build scalable frameworks that enhance both team performance and customer outcomes
- Team Leadership and Development:
- Recruit, mentor, and retain a team of high-performing Technical Implementation Managers, fostering their professional growth and technical expertise
- Set clear expectations, provide regular feedback, and conduct performance evaluations to ensure team alignment with organizational goals
- Act as a coach and mentor, enabling the team to handle complex customer scenarios while developing scalable implementation strategies
- Operational Excellence and Process Improvement:
- Build on the strategic vision for the Technical Implementation function, ensuring alignment with Red Canary’s business objectives
- Establish and refine processes that enhance efficiency, scalability, and customer satisfaction during the onboarding process
- Leverage data and analytics to identify areas for improvement and drive measurable outcomes across the team
- Champion initiatives to automate and streamline technical setup tasks, improving team capacity and overall effectiveness
- Customer and Cross-Functional Collaboration:
- Act as an escalation point for complex or high-impact onboarding cases, ensuring timely resolution and maintaining customer trust
- Collaborate closely with Customer Success, Sales, Product, and Engineering teams to align implementation strategies with customer needs and product capabilities
- Partner with leadership to influence product development and improve tools that empower the Technical Implementation team
- Strategic Thinking and Evolution:
- Anticipate future team needs and develop a roadmap for scaling the Technical Implementation team as Red Canary grows
- Stay informed on industry trends, tools, and best practices to ensure the team remains innovative and competitive
- Build and maintain a knowledge-sharing culture within the team to continuously improve skills and onboarding methodologies
- The Manager of Technical Implementation will be instrumental in shaping the onboarding experience for Red Canary customers and driving the evolution of the team’s capabilities
- Your leadership will ensure that customers achieve rapid and sustained success while positioning Red Canary as a trusted partner
- If you are passionate about building world-class teams, improving processes, and delivering impactful results, this role is for you
Application process
- Application deadline is April 11, 2025
Our take
Red Canary is a leading provider of managed detection and response (MDR) services, dedicated to protecting organizations from threats across cloud workloads, identities, SaaS applications, networks and endpoints. The company offers advanced threat intelligence and 24/7 monitoring to help security teams reduce risks and respond effectively.
Recently the company introduced new features and updates to further enhance its services. The company expanded support to Amazon Web Services, Microsoft Azure, and Google Cloud Platform, and partnered with clients to modernize Security Operations Centers using Microsoft Sentinel, demonstrating Red Canary's commitment to improving security operations and maximizing existing security investments.
Red Canary's success is evident from its impressive client base and industry recognition. Protecting over 2.5M endpoints with a 99% threat accuracy and maintaining a customer satisfaction rating of around 99%. The company now plans to expand its impact to reach over 150,000 professionals through educational initiatives.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2021
$81m
SERIES C
Apr 2019
$34m
EARLY VC
Total funding: $129.9m
Company benefits
- Red Canary offers a 100% paid plan option for medical, dental and vision for you and your dependents. No waiting period
- All new hires are eligible for benefits as of their first day
- Take the time you need to recharge including vacation, sick, bereavement, jury duty, and holidays
- Red Canary offers a variety of plans to fit you and your dependent specific needs including FSA, HRA and HSA, with employer funding to offset out of pocket health care expenses
- With 60% remote workforce, Canaries can work virtually from almost anywhere in the US
- Full base pay to bond/care for your new child
Company HQ
Union Station, Denver, CO
Leadership
Brian Beyer
(CEO)Having studied at Purdue University, they worked as a Software Development Lead at Northrop Grumman and Solidyn for almost 4 years. They left Kyrus Technology in January 2014 to co-found Red Canary.
Chris Rothe
(CTO)They started their career as an IT Specialist, before spending over 3 years at Lockheed Martin as a Software Engineer and VP of Technology at Soidyn Solutions. Following 9 months at Kyrus, they co-founded Red Canary in January 2014.
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