Client Success Manager, Progyny

Mid-Market, Northeast

$95-105k

Listed salary range applies to NYC only, and may vary in other locations. Plus bonus and equity

Mid and Senior level

New York

Remote from US

More information about location

Fertility benefits management company

Be an early applicant

Fertility benefits management company

501-1000 employees

HealthcareB2BPersonal healthFemtech

Be an early applicant

$95-105k

Listed salary range applies to NYC only, and may vary in other locations. Plus bonus and equity

Mid and Senior level

New York

Remote from US

More information about location

501-1000 employees

HealthcareB2BPersonal healthFemtech

Company mission

To empower healthier, supported journeys through transformative fertility, family building and women’s health benefits.

Job

Company

Role

Who you are

3-5 years of experience in Client Success, Account Management, or relationship management, ideally within the employer benefits or insurance industries
Proven track record of working with mid-sized employers for client relationship management and consultation within health care benefits segment
Excellent negotiation, collaboration, and listening skills
Excellent messaging, positioning and presentation of information for client impact
Strong project management skills
Strong business and financial acumen
Ability to work under pressure and prioritize responsibilities
Prior success in a fast-growing organization
Resides in the Northeast region of the US

What the job involves

As a Client Success Manager, you’ll play a crucial role in building and maintaining strong relationships with Progyny’s growing sector of mid-market employer clients. In the role, you’ll manage client accounts, provide on-going relationship support, and lead opportunities for growth and upsells
This role will be supporting the Northeast territory
Establish, cultivate and manage the customer relationship at multiple levels, serving as a healthcare consultant and trusted business advisor and deliver customer-centric solutions
Build relationships with consultants and brokers, recognizing the value they bring to our clients
Successfully manage upsells of new product lines and renewals of current clients
Effectively plan, negotiate and influence the interactions and relationships with customers, their brokers / consultants and internal team members to achieve strategic account goals
Deliver regular reporting to customer including plan performance and service results
Create and clearly articulate the value story, trend drivers and tracking of solutions performance to the customer
Develop a strategic plan for a mid-market size book of business to efficiently meet role objectives

Our take

Progyny stands at the forefront of fertility benefits management in the United States, reshaping the landscape of fertility and family-building benefits through its holistic approach that caters to employers, patients, and physicians alike. As the demand for fertility benefits surges amidst a competitive labour market, Progyny has experienced remarkable growth, boasting a client base exceeding 370 across 40 industries.

In a testament to its commitment to comprehensive care, Progyny has expanded its provider network to encompass reproductive urologists (RU), recognising the significance of male-factor infertility, which accounts for approximately one-third of infertility cases. This expansion extends coverage and accessibility to millions, underscoring Progyny's dedication to addressing diverse fertility needs.

Through its strategic expansions and unwavering dedication, Progyny continues to pioneer advancements in fertility and family-building benefits. By fostering inclusivity and providing unparalleled support, Progyny remains at the forefront of revolutionising reproductive healthcare, shaping a brighter future for individuals and families alike.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

41% employee growth in 12 months

Glassdoor (2.7)

Company

Funding (last 2 of 9 rounds)

Nov 2017

$5m

EARLY VC

May 2017

$10m

SERIES B

Total funding: $98.3m

Company benefits

Family friendly benefits: Paid family and parental leave-, fertility and family building benefits (including egg freezing, IVF, and adoption support), family care fund and Parents’ Employee Resource Group
Health, dental, vision and life insurance options for employees and family
Free in-person, virtual and text-based mental health and wellness support
Paid time off, including vacation, sick leave, personal days and summer flex time
Company equity
Bonus program
401(k) plan with company match
Access to on-demand legal and financial advice
Company social events
Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office

Company HQ

Garment District, New York, NY

Leadership

Pete Anevski

(CEO)

Held several other executive positions at the company, such as COO & CFO, before becoming CEO in 2022. Former Executive VP & CFO of WebMD.

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