Account Manager, Komodo Health
$140-170k
Comprehensive patient journey data
Be an early applicant
Comprehensive patient journey data
501-1000 employees
Be an early applicant
$140-170k
501-1000 employees
Company mission
To reduce the burden of disease.
Role
Who you are
- 8+ years overall working experience in the biopharma or adjacent health technology industry, with 5+ years in a client facing role as a consultant or life sciences data/software/service provider
- Prior experience in sales or delivery of data/software/consulting services with penetration into multiple customer groups and analytics engagements, experience selling, deploying or servicing cloud-based SaaS product offerings to Life Sciences customers
- Effective communication and storytelling skills, and the ability to successfully communicate with a variety of levels within a biopharma organization
- Data analysis skills, with a strong interest and passion for leveraging data to generate unique intelligence and insights for competitive advantage
- Impeccable project management skills and the ability to influence without authority
- A track record of consistently meeting or exceeding department goals and/or customer satisfaction with comfort with providing recommendations and solutions based on rigorous research and analysis underpinned by deep expertise and thought leadership
- Demonstrated ability to work with and manage relationships with customers and partners at a senior management and director level (Bonus if you have done this with C-Suite level executives)
- Extensive experience with structuring client deliverables in PowerPoint/G-Slides, Word, Excel including an expert ability to “tell the story” with supporting analysis in a clear and effective manner
What the job involves
- The Principal Account Manager role is responsible for working with the customer to make sure that they renew existing business and grow our footprint by upselling managed services and additional data/products for existing business
- Looking back on your first 12 months at Komodo Health, you will have accomplished…
- Successfully provided strategic support and guidance, leading to a measurable increase in customer satisfaction scores and an increase in retention/renewal rates
- Fostered a collaborative environment by effectively working with Customer Success and Sales teams, leading to an improved process for managing and expanding accounts
- Developed and maintained strong relationships with buyers and key decision-makers, ensuring regular engagement and alignment with their needs and objectives
- You will accomplish these outcomes through the following responsibilities…
- Service/ Support
- Provide strategic support and guidance on key deliverables and customer requests for existing business
- Manage engagement scope (and investment requests) and contracting for managed services for existing business and renewals
- Collaborate with Customer Enablement, Product, and Analytics teams to ensure customers’ objectives for the Komodo partnership are met and value/ROI is documented
- Value Delivery
- Communicate / evangelize the value delivered and ROI for renewals and existing business
- Prepare for and lead QBRs
- Account Growth
- Proactively educate stakeholders on new services and product features in coordination with the AVP
- Ensure organizational support and secure budget for contractual renewal of existing business
- Engage regularly with buyers / key decision makers for existing business
- Develop all renewal/expansion collateral
- Identify other upsell opportunities (additional TAs, additional products, additional data, etc.) and share with AVPs
Our take
Komodo Health's Healthcare Map tracks the healthcare journeys of over 330M patients, giving providers, pharma companies, and researchers the tools to identify opportunities for care, track treatment outcomes, and uncover patterns in patient and drug behavior.
The platform tackles the fragmentation of healthcare, helping organizations act on reliable, real-world intelligence instead of incomplete or siloed date.
The company's been making some big moves recently too, with the launch of its healthcare-native AI engine Marmot™ and partnering with Anervea.ai to bring Ai directly into clinical development. With these innovations and strategic partnerships, Komodo is in a really good spot to lead the future of AI-driven healthcare intelligence.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2022
$200m
LATE VC
Mar 2021
$220m
SERIES E
Total funding: $514m
Company HQ
Midtown Manhattan, New York, NY
Leadership
Arif Nathoo
(Co-Founder & CEO)Studied Medicine at Harvard. Former Associate Principal at McKinsey & Co for 7 years. Became a Senior Advisor for 2 years.
Web Sun
(Co-Founder & President)Previously worked in Sales and Marketing at Merck&Co. VP of Business Development at Campbell Alliance.
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