Manager of IT Systems Engineering, Care Access

• Demonstrated experience supporting geographically distributed environments and managing enterprise networks, Microsoft cloud services, endpoint platforms, and complex technology initiatives
• Strong communication, vendor management, budgeting, prioritization, problem-solving, and stakeholder-management skills
• Experience implementing AI-enabled automation and workflows with appropriate security, data-governance, reliability, and business-value considerations
• Bachelor’s degree in information technology, Computer Science, or a related field, or an equivalent combination of education and relevant professional experience
• Seven or more years of progressive experience in IT infrastructure, networking, operations, or service delivery, including at least three years of experience leading technical teams
• Five or more years of experience in an IT management or technical leadership role

Desirable

• The Manager, IT Systems Engineering provides leadership for secure, reliable, and scalable technology operations supporting clinical research sites and remote work environments
• This role is responsible for enterprise networking, cloud and endpoint services, service delivery, technology projects, operational automation, and the development of a high-performing technical team that enables business growth and operational excellence
• Network Management
• Design, implement, and manage switching, wireless, firewalls, SD-WAN, VPN, and LAN/WAN connectivity, including monitoring, troubleshooting, upgrades, and new-site deployments
• Ensure high availability and performance of network infrastructure through effective segmentation, monitoring, incident response, root-cause analysis, operational documentation, and business continuity planning
• Manage network technology vendors, contracts, licensing, budgets, hardware lifecycle planning, and operational performance metrics to support cost-effective and reliable service delivery
• IT Enterprise Solutions Management
• Manage and continuously improve core IT enterprise solutions, such as Microsoft Azure, Microsoft 365, Entra ID, Exchange Online, Teams, SharePoint, and OneDrive services
• Lead device provisioning and lifecycle management using Microsoft Intune and JAMF for corporate, remote, and clinical users
• Identify, design, implement, and govern automation solutions that leverage artificial intelligence (AI) and related technologies to streamline IT operations, improve service delivery, reduce manual effort, enhance decision-making, and increase operational scalability
• Ensure enterprise AI solutions, such as ChatGPT and CoPilot, are effectively and properly deployed and well adapted across the organization
• Project Management
• Serve as a Technical Lead for infrastructure, network, cloud solution, clinical-site expansion, and technology refresh initiatives from planning and implementation through operational handoff
• Develop IT project scope, schedules, budgets, risk-management plans, communications, capacity management, and status reporting; coordinate cross-functional teams and vendors to deliver projects effectively
• People Manager & Leadership Responsibilities
• Recruit, coach, develop, and retain IT professionals while establishing clear goals, service expectations, accountability, and performance standards
• Foster a collaborative, accountable, and customer-focused culture that communicates effectively with both technical and nontechnical stakeholders
• Data Security & Compliance
• Operate IT services in accordance with organizational security policies, contractual obligations, applicable regulatory requirements, and established risk-management practices
• Partner with Information Security, Privacy, Compliance, and Legal teams on audits, access reviews, vulnerability remediation, investigations, and the protection of sensitive and regulated information
• Other tasks as assigned