Customer Success Manager, Jiminny

Salary not provided

Plus employee option program to share in the company’s success

Salesforce

Intercom

JIRA

Junior and Mid level

London

2+ days a week in office (Fenchurch Street, London)

Revenue intelligence platform

Job no longer available

Revenue intelligence platform

21-100 employees

B2BArtificial IntelligenceInternal toolsLead generationSales

Job no longer available

Salary not provided

Plus employee option program to share in the company’s success

Salesforce

Intercom

JIRA

Junior and Mid level

London

2+ days a week in office (Fenchurch Street, London)

21-100 employees

B2BArtificial IntelligenceInternal toolsLead generationSales

Company mission

To help teams create a culture of coaching and collaboration to support high growth.

Job

Company

Role

Who you are

You take pride in delivering exceptional client outcomes — and hold yourself to high standards
You're hungry to improve, open to feedback and always chasing better
You’re commercially savvy and results-driven, with a strong sense of ownership
Your curiosity helps you get to the root of a client’s goals — and how to move the needle for them
You thrive in a fast-paced environment and stay focused under pressure
You bring energy, accountability and a solutions-first attitude to your team
You’ve got a minimum of 2 years experience managing a portfolio of SaaS clients
You’ve learnt how to balance multiple client demands and find opportunity in the challenges
You're comfortable using our support platforms (familiarity with Intercom, Jira, Salesforce, Planhat is ideal, but not required)
You excel at getting clients to connect with you and value your partnership
You’re proactive and hardworking - you’ll hunt out opportunities to make things and yourself better
You’re extremely organized and can juggle multiple clients, tasks and projects at once
You have a love of learning and enjoy an environment where developing each other is core to teams success

What the job involves

You will lead part of our market client base from onboarding onto the Jiminny platform, through to getting the team adopted and feeling all the love for Jiminny
Owning a portfolio of clients and being directly accountable for retention, renewals and account health
Driving client success plans that deliver measurable outcomes aligned to business goals
Spotting risk early, acting decisively and creating recovery plans to keep accounts on track
Partnering with Sales on strategic growth opportunities and expansion conversations
Engaging with stakeholders at every level — from frontline users to executive sponsors — to ensure impact is felt across the business
Pushing for product improvements grounded in real client use cases
Keeping your systems (and your comms) sharp — no surprises, no gaps
Constantly looking for ways to raise the bar for yourself, your accounts and the CS team as a whole

Application process

We usually respond within a day

Salary benchmarks

Our take

Founded in 2016, Jiminny set out to make sales leadership simpler by creating a tool that seamlessly integrates into any business. Its platform focuses on customer conversations, recordings, transcribing, and analysing calls and meetings in real-time, making sure no valuable data point slips through the cracks.

The platform's core goals are clear: to improve sales visibility, ease coaching, reduce the chaos of unstructured data, and unite sales teams. By tracking the progress of everyone within an organisation using real metrics, Jiminny helps businesses boost performance - reporting a 15% increase in win rates and saving sales professionals an hour of admin work each day.

Jiminny's versatility extends through its integration with popular tools like Slack, Zoom, Outreach, Hubspot, and Salesforce. With over 10M meetings processed, the platform allows sales reps to receive feedback on their calls with minimal human intervention, streamlining the process and enabling better coaching without additional time commitments.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

21% employee growth in 12 months

Glassdoor (3.7)

Company

Funding (last 2 of 3 rounds)

Aug 2022

$16.5m

SERIES A

Jul 2018

$2m

SEED

Total funding: $19m

Company HQ

Downtown Crossing, Boston, MA

Leadership

Tom Lavery

(Co-Founder & CEO)

After gaining extensive experience in Sales, Tom left their job as Senior Vice President at Reward Gateway in order to found Jiminny in September 2016.

Shelley Lavery

(Co-Founder & CCO)

They have a long career in Sales and co-founded Jiminny after leaving Reward Gateway as Group SVP of Sales.

James Graham

(Co-Founder & CTO)

Has long-term experience in Software Engineering at Reward Gateway.

Share this job