Senior Product Manager, Resolver
Risk-intelligence software
Open for applications
Risk-intelligence software
201-500 employees
Open for applications
201-500 employees
Company mission
To create a digital world that is safe for everyone.
Role
Who you are
- 5+ Years product experience
- University degree in Business, Engineering, Computer Science, or similar discipline
- Pragmatic Marketing Certified or Product Institute training is an asset
- Genuine empathy and sincerity for our customers
- Demonstrated success in managing strategic customer relationships
- Excellent verbal, written, and visual communication skills
- Proven ability to learn and adapt
- Metrics driven with an ability to demonstrate product success using key performance indicators
- Occasional travel may be required
What the job involves
- As a Senior Product Manager you will be expected to take on a leadership role amongst our team and your peers. This comes in many forms, but most critically, it is best represented in how you lead our more strategic, complex product initiatives and the stakeholders that operate within
- This role needs to work closely with senior and all stakeholders to guide the broader product and development teams through our defined processes that deliver on these strategic initiatives
- About Resolver:As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose
- We are ambitious in both our mission and our culture. As a business within Kroll, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise. Resolver has also been named one of Canada’s Great Places to Work eight years in a row!
- Product Strategy (30%)
- Measures of Success: Assigned capabilities have a defined vision | Vision is communicated and well understood by the business and customers | Execution over time is realized (efficiency in delivery, success criteria realized via defined metrics) | roadmaps are in place
- Participate in the high-level ideation and development of strategic business solutions for our platform
- Contribute to Capability vision and roadmap. This includes the broader key capabilities definition, vision creation, and continued curation over extended periods
- Lead and continued curation of vision for strategic initiatives and capabilities within our platform. Understand business and customer needs, propose vision and solution, obtain stakeholder buy in, build execution plans
- Develop and maintain a dedicated roadmap for strategic initiatives and capabilities within our platform
- Help shape the Core Platform product roadmap by incorporating the owned strategic initiative and/or capability into the broader annual roadmap. A strong understanding of scope and effort to deliver must be in place
- Define an execution plan for strategic initiative and/or capability. Break it down into deliverables the team can consume and execute on
- Lead strategic platform initiatives through our Dual Track process
- Establish success criteria for key initiatives (short and long term) that correlate to the OKR structure within our business
- Establish and track key metrics for initiatives to better understand success over time
- Work closely with Dev Architects to understand how to plan and execute on the vision over time
- Participate in and understand the broader roadmap and deliverables within. Draw connections across initiatives that carry impact
- Product Management (40%)
- Measures of success: Development team is well supported | efficiency in deliver | features are tracked | ProductBoard owned roadmaps are well maintained and represents vision | communication and education of deliverables are in place
- Maintain and communicate Product Roadmap capability/strategic initiatives with input from across the organization to ensure alignment to organization priorities
- Provide Roadmap visibility, changes, recent activity to Senior Management through regular meetings and reporting
- Develops a strong understanding of our product and the customers it serves
- Work with other Product Managers and Designers to determine optimal solutions for new product initiatives and features as set out on the road map
- Have a strong influence on release plans to ensure appropriate time is available for development and testing of feature requirements
- Ensures product features are well documented in line with product requirements and actual product usage
- Internal Evangelist for new product features demonstrating their function and how they work to product stakeholders
- Educate and support the Services and Support team on how to support and build customer solutions for owned capabilities or initiatives
- Be point of escalation for customer concerns and internal enquires related to customers for owned capabilities or initiatives
- Collaborate with Product Managers to assist Marketing and Product Marketing in generating the messaging and positioning for both user and buyer personas
- Monitors feature uptake, usage, and metrics to ensure the feature is delivering the desired outcome for the customer and the business
- Process development & execution, team building (25%)
- Measures of success: Product, Dev and QE teams are effectively collaborating and delivering great software in a timely fashion | Process continues to evolve as the team and company grows
- Promote, lead, and champion of our process
- Build healthy team dynamics via our process that drives strong product outputs and deliverables
- Indirectly coach and support APM development via defined product process (needs discussion with Allie)
- Communicate and collaborate with Dev Leads to ensure the product process is being followed and that features are being delivered efficiently and to adequate standards
Our take
Resolver, formerly Crisp, is a pre-eminent name in the now-crowded field of social media monitoring services. The company was founded with the objective of identifying internet-based threats to children, and has since evolved into a provider of wider digital marketing services for its clients through the use of sophisticated artificial intelligence tools and a growing team of analysts.
After an acquisition by U.S. risk giant Kroll in 2024, Resolver is looking to synergise its services with its new parent company. Combining AI technology and real-time alerts with Kroll’s risk advisory expertise should significantly expand the value of Kroll’s offerings.
Perhaps the biggest reason for Resolver's former iteration as Crisp's success to date is its roots in online harm-detection. For example, the reputation it has built through operating in environments where analysts simply cannot make mistakes has been crucial to winning the trust of over 1000 brands. Resolver must hope that under new ownership, that reputation will be furnished rather than diluted.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Oct 2018
$25m
GROWTH EQUITY VC
Total funding: $25m
Company benefits
- 33 days holiday including Bank Holidays
- Critical Illness
- Life Insurance Cover
- Healthcare Cash Plan
- An attractive pension
- Cycle to Work Scheme and Commuter Loans to help your journey to work
- Employees perks with freebies, discounts, rewards and more
- Free yoga classes twice a week
- Subsidised gym membership
Company values
- Up for the fight
- Find a way to win
- The team is everything
- Strive to be the best
- Enjoy the spoils
Company HQ
Leeds City Centre, Leeds, UK
Articles
Leadership
Adam Hildreth
(Founder)Prior to founding Crisp in 2005, they were Managing Director of Dubit.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 7 more jobs at Resolver