Sales Operations Specialist, AirDNA
Temporary Position
4+ days a week in office
Short-term rental data analytics
Be an early applicant
Short-term rental data analytics
101-200 employees
Be an early applicant
4+ days a week in office
101-200 employees
Company mission
To empower our customers to smartly grow their business.
Role
Who you are
- We're looking for people with a broad range of experiences and perspectives, who are excited by our mission, values, and drive to change the short-term rental market
- 2+ years of experience in Sales Operations or CX Operations
- 2+ years of experience with CRM (Hubspot)
- Full proficiency in English both verbal and written (additional languages are a plus)
- A proactive, organized, and self-motivated approach with the ability to meet deadlines
- Good understanding of sales, retention strategies, KPI's and CX processes
- Strong analytical and project management skills with attention to detail
- Project management skills
- Excel advance knowledge
What the job involves
- At AirDNA, we’re a team of data nerds on a mission to empower our customers to smartly grow their businesses
- We’re looking for a Customer Experience (CX) Operations Specialist to help drive performance across the customer life cycle, from onboarding to renewal, to support and increase overall revenue retention
- In this role, you’ll collaborate closely with the CX and finance teams, ensuring accurate data, aligned reporting, streamlined processes, and optimized tools to empower the CX organization
- His position is a 6-month temporary contract to cover maternity leave, with the possibility of extension based on business needs
- T’s an exciting opportunity to make a significant impact in a dynamic and collaborative environment, working closely with our CX and finance teams to drive performance and efficiency
- Review and optimize the current customer end-to-end journey and suggest areas of improvements to streamline processes and enhance performance
- Build and maintain relevant reports and dashboards to track retention KPIs and team performance (both on the CRM and offline)
- Ensure CRM data accurate and aligned with financial reporting
- Analyse key metrics to provide actionable insights for CX leaders
- Manage and optimize the CX technology stack (Hubspot, Gong, Ringover), ensuring adoption and provide team training
- Innovate processes to increase efficiency, automation, and alignment across the CX team
- Support target setting, commission plans definition and territory planning
- Collaborate on streamlining the customer journey, identifying improvements to the handoff, renewal, expansion and cross-sell processes
- Support the Head of RevOps & the Account Management leader in the forecast process to develop predictable revenue and accurate forecasts
Application process
- First stage: Interview with the People Team at AirDNA (Online-30min)
- Second stage: Meet the CX Operations Specialist (Online-30min)
- Third stage: Exercise Task
- Final stage: Meet our Head of RevOps + Exercise walk through (Onsite-1.5hours)
- Ideal start date: March 1st
Our take
The short-term rental market is booming, and with that comes a rising demand for actionable rental data. Enter AirDNA - an industry leader providing predictive analytics software designed to give rental operators the edge they need to succeed.
AirDNA leverages powerful machine learning algorithms to track the daily performance of over 10M property listings around the world, delivering invaluable insights into Airbnb hosts, rental managers, hoteliers, and investors alike.
Acquired by Alpine Investors in 2022, the company is now poised for even more growth, with access to more funding and a broader customer base. To stay ahead in the competitive market, the company will need to double down and is doing so with the recent acquisition of Uplisting, a leading vacation rental software provider. Blending its property management tools with AirDNA's data will help ensure it continues to lead the way in rental data and analytics.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
36% employee growth in 12 months
Company
Company benefits
- Generous Vacation Policy
- Continued Education Stipend
- Quarterly Team and Company Outings
- Hybrid Work Environments
- Language Classes
- Dog Friendly Offices
Company values
- Happy: We show up with a smile on our faces and bring amazing energy to the office. With a great team spirit, fun activities, and a fantastic group of like-minded people, we want everyone to enjoy coming to work — and enjoy their downtime too
- Hungry: We are never satisfied with the status quo and always want to grow. Ideas are always welcomed, we offer an ongoing education budget to every team member, and we encourage cross-department innovation
- Honest: We have a strong feedback culture. We take responsibility for our actions and learn from our mistakes. Integrity is the backbone of our data, insights, and relationships, internally and externally
Company HQ
Union Station, Denver, CO
Articles
Leadership
Rohit Bezewada
(CEO)Joined AirDNA in 2024 as CEO. Alongside this, they are an Operating Executive at Alpine Investors. Previously they were the COO and CFO of Trucker Tools and worked in Investment Banking at J.P. Morgan and in Business Development at Uber.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 2 more jobs at AirDNA