Service Delivery Analyst, Engine by Starling
Engine by Starling
More information about location
1-5 days a week in office
Digital banking platform
Job no longer available
Digital banking platform
101-200 employees
Job no longer available
More information about location
1-5 days a week in office
101-200 employees
Company mission
To radically reshape banking in markets around the world.
Role
Who you are
- 2-5 years experience in a service delivery role or similar
- Adept at coping in a technically complex and fast-changing environment
- Exposure to incident management processes is beneficial
- Attention to detail
- Experience in a client support role or equivalent
- Problem-solving and troubleshooting abilities
- Good communication skills
- Good time management skills
- Ability to work with within a team and be collaborative
- Be organised, efficient and have a great attention to detail
What the job involves
- We’re looking for a Service Delivery Analyst to join the Client Success team here at Engine by Starling - the core banking SaaS platform which powers Starling Bank and other clients globally
- As a Service Delivery Analyst you will play a critical role in supporting our clients and team here at Engine
- You will work closely with other members of the Client Success team to provide support to other colleagues, Engine clients and external partners
- Triaging, prioritising, and documenting incoming questions and support requests by phone, email, ticketing system
- Resolving technical issues quickly and efficiently
- Incident and request triage and escalating any serious problems to relevant departments and teams
- Managing, monitoring and reporting service desk tickets
- Updating knowledge base articles and runbooks
- Communicating maintenance and change notifications
- Responsible for finding and analysing trends in the service desk and presenting these back to the team to ensure systemic issues are resolved including the collation and presenting of MI for addition to client facing reports
Application process
- Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you!
- Our interviews are conversational and we want to get the best from you, so come with questions and be curious
- In general you can expect the below, following a chat with one of our Talent Team
- First stage interview with some of the team - 1 hour
- Final interview with Service Manager and Chief Client Officer - 45 minutes
Salary benchmarks
Our take
Engine by Starling emerges as a solution to the age-old challenge plaguing traditional banking systems: outdated infrastructure. The banking landscape is littered with legacy systems, hindering innovation, agility, and customer-centricity. Engine steps in to disrupt this by offering a cloud-native banking platform.
Firstly, it provides a suite of technology that forms the backbone of digital banking, enabling clients to pick solutions tailored to their needs. Secondly, Engine adopts a Software as a Service (SaaS) model, diverging from conventional banking strategies. This move democratises access to cutting-edge banking technology, cutting through geographical barriers and fostering global financial inclusivity.
Engine's trajectory is poised for expansion and dominance in the financial technology arena, with the CEO claiming it can be bigger than Starling. As it continues to catalyse digital transformation across traditional banking institutions, Engine is set to become a pivotal player in the industry.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Company benefits
- 33 holiday days: Including public holidays which you can take when works for you
- Generous family-friendly policies
- Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner Benefits include discount with Waitrose, Mr&Mrs Smith and Peleton
- Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing
- 16 hours paid volunteering time a year
- Salary sacrifice, company enhanced pension scheme
- 4x life insurance: Life insurance at 4x your salary & group income protection
- Perkbox membership, giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- An extra day’s holiday for your birthday
Company values
- Listen: We listen to each other and our clients – because everyone has something different to teach us, and diversity of thought makes our work better.
- Aim for greatness: In everything we do, we strive to deliver the best possible outcome. If something’s worth making, it’s worth making it great
- Own it: Smart people thrive when they’re given freedom. Our people like to get their hands dirty, figure things out and take ownership
- Keep it simple: There’s beauty (and speed) in simplicity. From the way we speak to the tech we build, we want to be simple and clear in everything we do
- Do the right thing: Ethics aren’t an afterthought – they’re our driving force. Doing what’s best for our communities and the planet is central to our mission
Company HQ
Spitalfields, London, UK
Articles
Leadership
Sam Everington
(CEO)Has worked at Starling Bank for the past 7 years in various roles before becoming the CEO of Engine by Starling in 2022. Previously a Senior Consultant/Manager & Technical Architect at Alfa.
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