Solutions Engineer, Postscript
$120-136k
+ Uncapped variable compensation + Opportunity for equity; We do not do geo based salaries
SMS marketing platform for eCommerce companies
Be an early applicant
SMS marketing platform for eCommerce companies
201-500 employees
Be an early applicant
$120-136k
+ Uncapped variable compensation + Opportunity for equity; We do not do geo based salaries
201-500 employees
Company mission
To make SMS the #1 Revenue Channel for Merchants.
Role
Who you are
- You have at least 3 years as a sales or solutions engineer, support engineer, or related technical experience
- In lieu of sales/solutions engineering experience, you have 5+ years in technical & revenue-driving, customer-facing roles
- Ecommerce knowledge & past experience required, Shopify ecosystem highly preferred
- Experience in a revenue-driving, customer-facing role
- You exemplify a “customer first” attitude
- You are technical, comfortable with front end web technologies (JavaScript, CSS, etc) and can create proof of concept product integrations using well documented APIs
- You are detail oriented, naturally curious, and strive to be an expert in anything you spend time on
- You are a strong cross functional collaborator, with experience working with both GTM and Product/Engineering teams
- You and an excellent communicator. You have an ability to quickly communicate complex ideas around a technical topic, ideally on the fly, in both remote and in person meetings
- You work well under pressure and can confidently present to both executive and day to day stakeholders at our customer
- Ability to wade through the unknown, comfortable investigating and verifying answers to complex questions and undocumented use cases
- Experience working with enterprise-level customers
- Independence in navigating relationships with cross-functional stakeholders, especially product and engineering teams
- Ability to wade through the unknown, comfortable investigating and verifying answers to complex questions
What the job involves
- As a Solutions Engineer at Postscript, you will collaborate closely with Sales, Customer Success, Product, Engineering and, of course, our customers to help our customers bring their conversational commerce vision to life
- You will work with AEs and prospects to demo advanced use cases and successfully manage proof of concepts
- You will work with our CSMs and Onboarding teams to ensure our customers can turn those proof of concepts into reliable, scalable SMS strategies
- Serve as a trusted technical advisor throughout the sales cycle, instilling confidence in prospects by showcasing a deep understanding of both the product and the customer's business needs
- Build a strong technical grasp of the Postscript platform, including its integrations and API capabilities, to provide well-rounded solutions for diverse use cases
- You’ll be the link between GTM and Product, ensuring that customers' requests are well documented and prioritized
- As a Solutions Engineering team member, you’ll also help create our solutions engineering playbooks and processes, with ample opportunity for career growth
- Become an expert on the Postscript platform, understanding all officially and unofficially supported use cases in detail and imagining what’s possible
- Support the sales team in helping prospects understand what they can achieve with Postscript and successfully winning those customers
- Leading technical discovery calls with prospects, offering creative solutions, discussing competitive landscape, and documenting new requests for Postscript’s Product team
- Work with account executives to prepare demos to showcase advanced capabilities of the Postscript platform and integrations
- Execute the delivery of POCs for customers and prospects that have more complex use cases, collaborating with Postscript’s onboarding and engineering teams as needed
- Offer support and guidance to customers and partners looking to use our APIs for both standardized and custom product integrations
- Creating technical content to show customers how to implement specific use cases or standard methodologies for new features, integrations, etc
- Provide technical support and troubleshooting assistance to our onboarding and customer support teams
- Act as a creative problem solver, developing innovative solutions for unique customer needs
- Collaborate with partners building technical integrations with Postscript, serving as a point of contact to answer questions, provide guidance, and ensure a seamless integration that enhances the customer experience
Our take
SMS marketing can be an extremely effective tool for eCommerce businesses, but it can often be invasive and irritating to consumers. Postscript solves this problem by offering personalized and optimized SMS advertising.
SMS marketing is nothing new, but Postscript has set itself apart by maintaining a laser-sharp focus on Shopify stores. As a result, the company has tapped into a previously underserved market that has seen rapid, continuous growth in recent years.
As eCommerce sales via SMS continue to rise in the US, Postscript is well-positioned to lead the market, helping more merchants develop personalized, effective communication strategies that drive customer loyalty and revenue.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jun 2022
$65m
SERIES C
Mar 2021
$35m
SERIES B
Total funding: $104.7m
Company benefits
- Work from home (or anywhere!)
- Full team off-sites in cool places
- Growth is encouraged, with lots of direct feedback
- We have fun and celebrate wins
- Culture of transparency and trust
- Flexible vacation
- Medical, dental, and vision insurance
- Equity grants
- And more..
Company values
- Fearless: Never operate from a place of fear. Making mistakes is fine. It is how we learn and grow from our mistakes where the magic really happens
- Excellence: Striving to be the #1 Team in Ecommerce, we are always pushing for the most Excellent results
- Animal: We move with urgency and default to action. We are relentless when diving into the unknown and we celebrate our teammates when they attack a problem
- Customer-first: We are obsessed with providing our customers with value. To be the #1 Team in Ecommerce, we have to care about our customers on another level
- Humility: No room for jerks and ego. We have a team- first mindset and actively embrace change. Continuous feedback is part of working toward excellence
Company HQ
South Scottsdale, Scottsdale, AZ
Articles
Leadership
Adam Turner
(Co-Founder & CEO)Previously worked in Business Intelligence at Bitium. They also co-founded Wilbits where they worked in Product and Engineering, as well at serving as a Product Manager at StackCommerce before co-founding Postscript.
Colin Turner
(Co-Founder & COO)Previously co-founded Wiblits. They also worked at Verimatrix for over 5 years in multiple roles, including Project Manager.
Alex Beller
(Co-Founder)Previously the Director of Business Development at StockCommerce.
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