Credit Collector, Lighthouse
$38-43k
Hotel revenue management solution
Be an early applicant
Hotel revenue management solution
501-1000 employees
Be an early applicant
$38-43k
501-1000 employees
Company mission
To help the hospitality industry visualise and leverage data for business success.
Role
Who you are
- Customer oriented
- Strong analytical skills
- Strong MS Office skills
- Preferred experience with billing program(s)
- Preferred experience working with SalesForce, or similar customer relation management (CRM) program(s)
- Fluent in English - both oral and written communication, any other language in our network is a plus
- Can work autonomously
- Eye for detail
- Quickly reply to deviations from procedures and risks
- Result-oriented
- Think “outside-of-the-box”
- Problem solver
What the job involves
- We are expanding and seeking a Credit Collector to join our team! The Credit Collector is responsible for the punctual and efficient follow-up of credit and delays in payment. As a result, the Credit Collector will make a positive contribution to the cash flow.
- On a daily basis, the Credit Collector will be in contact with domestic customers, call our customers about the unpaid invoices, and look for a solution together with the customer and will report and monitor payment delays in the short term
- Communication with customers about unpaid invoices, inform the Finance Team about credit limits and payment delay, and check with Sales Managers where the problem lies for customers who do not pay on time
- Contacting customers on a daily basis by telephone and / or in writing
- Actively searching for optimisations together with the customer to improve the customer experience about payment delays. Implementing the improvements for the customer and continue to follow them up
- Come up with process improvements together with the team members
- Making bank statements and sorting, registering, archiving, and reporting on incoming documents related to the activities
- Make sure that all data of the customers remain up to date
Our take
Lighthouse, formerly OTA Insight, is a cloud-based data intelligence platform for the hospitality industry. It provides hoteliers with a suite of revenue management solutions that empower them to make smarter revenue and distribution decisions. With live updates, 24/7 support from its customer success team, and a highly intuitive and customisable dashboard, the Lighthouse platform integrates with other industry tools including hotel property management systems, leading revenue management systems and data benchmarking providers.
Lighthouse's team of international experts are based all over the world, including the UK, US, France, Germany, Belgium, Spain, Italy, Brazil, Mexico, Singapore, Australia, India and Greece. The company supports more than 70,000 properties in 185 countries.
The company has focused on accelerating its expansion across all regions, with a particular focus on the Americas, where it has seen an incredible recovery. OTA has also expanded its suite of products with the release of Insight+ and by launching its Business Intelligence products in EMEA.
Steph
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Nov 2024
$370m
SERIES C
Nov 2021
$80m
SERIES B
Total funding: $470m
Company benefits
- Vision & dental Insurance
- Work from home opportunities
- Health insurance
Company HQ
Waterloo, London, UK
Leadership
Gino Engels
(Chief Customer Officer & Co-Founder)Previously worked at AB Inbev UK for 3 years, holding various positions such as National Account Executive and National Account Manager.
Matthias Geeroms
(CFO & Co-Founder)Previously Transfer Pricing Specialist at FOD Financien for 6 years.
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