Billing Operations Analyst, GitLab
West
$58.8-126k
+ Equity Compensation & Employee Stock Purchase Plan
One DevOps platform
Job no longer available
One DevOps platform
1001+ employees
Job no longer available
$58.8-126k
+ Equity Compensation & Employee Stock Purchase Plan
1001+ employees
Company mission
To make it so that everyone can contribute. When everyone can contribute, users become contributors and we greatly increase the rate of innovation.
Role
Who you are
- Experience working in a high-volume billing environment, ideally with subscription-based billing processes
- Strong attention to detail and the ability to maintain accuracy across transactional and reconciliation work
- Comfortable learning and using complex systems, with working knowledge of Zuora Billing, Salesforce CRM, and Google Workspace tools such as Gmail, Docs, and Sheets
- Ability to work independently, manage priorities, and meet deadlines in a fully remote, asynchronous environment
- Sound judgment when reviewing transactions, applying guidelines, and identifying when issues should be escalated
- Clear written and verbal communication skills for working with internal stakeholders and responding to billing-related questions
- A collaborative approach to working with cross-functional partners across the quote-to-cash process
- Experience supporting documentation, training, testing, or continuous process improvement is helpful
- Familiarity with Slack is preferred but not required
- Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application
What the job involves
- As a Billing Analyst at GitLab, you'll help support global billing operations across the order-to-cash process
- In this role, you'll work on billing execution from subscription validation and invoice generation through reconciliation and issue resolution, helping improve billing accuracy, completeness, and consistency across systems
- You'll partner closely with teams across Deal Desk, Revenue, Sales Operations, Global Process Optimization, and other Accounting Operations functions to keep billing processes moving smoothly and to resolve questions with clarity and care
- Working in systems such as Salesforce and Zuora Billing, you'll also help maintain strong data quality, support process changes, and contribute to a transparent, all-remote environment where workflows and controls are clearly documented and easy to follow
- Review billing-related transactions and approve, adjust, or reject opportunities according to established guidelines
- Support subscription validation, invoice generation, and day-to-day billing execution across your assigned billing queue and regional portfolio
- Process system workflows that sync quote and billing information between Salesforce and Zuora Billing
- Monitor and maintain billing case queues, including Zendesk and Salesforce cases, and respond to billing questions and escalations in a timely way
- Perform billing reconciliations and oversee the quality of billing data inputs and outputs across recurring operational tasks
- Investigate standard and complex deal configurations, resolve billing issues, and escalate concerns to partner teams when needed
- Partner with Sales Operations, Revenue Accounting, Accounts Receivable, and other cross-functional teams to support policy-aligned billing outcomes
- Participate in user acceptance testing, process improvements, training support, and change management related to billing systems and automation
- The Billing team within Billing and Accounts Receivable, part of Accounting Operations, is a centralized, cross-functional partner to teams across GitLab's quote-to-cash cycle
- We support billing execution from subscription validation and invoice generation through escalation resolution and reconciliation, working closely with partners in Deal Desk, Revenue, Sales Operations, Global Process Optimization, and other Accounting Operations teams
- You'll join a fully remote, globally distributed team operating across AMER, EMEA, and APJ time zones that collaborates asynchronously by default
- We document workflows, controls, and process changes in GitLab issues and shared documentation so our work stays transparent, consistent, and easy to follow
- We’re focused on strengthening billing accuracy and completeness, improving data and process consistency across systems like Salesforce and Zuora Billing, and making it easier for cross-functional partners to get clear, timely answers to billing questions
Our take
GitLab is an open-source collaboration platform for developers. It enables teams to build code quickly from anywhere without compromising on security or quality. GitLab already has an estimated 30M+ users from all over the world.
According to a 2021 GitLab report, 60% of developers can release code 2x faster with DevOps platforms that bring teams together and accelerate processes. It stands out by catering to programmers of all experiences. Gitlab's version control system helps streamline the process of creating, maintaining, and deploying code, whoever you are.
GitLab was in the right place to capitalise on the recent trend toward rapid digital transformation and remote working. This trend is expected to grow, and with it, GitLab's popularity. With its successful 2021 IPO and the patronage of major brands such as Nasdaq and Jaguar Land Rover, GitLab is expected to solidify its position as the go-to platform for development teams.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2019
$268m
SERIES E
Dec 2018
$20m
SERIES D
Total funding: $435.1m
Company benefits
- We offer benefits to manage your health, wealth, and well-being regardless of location
- Flexibility in schedule to be there for life’s important moments
- Equity compensation & Employee Stock Purchase Plan offered
- Generous Paid Time Off
Company HQ
Financial District, San Francisco, CA
Leadership
Sid Sijbrandij
(CEO)Studied Physics at the University of Twente. Interned at P&G and IBM. Was Lead Architect at the Netherlands' Ministry of Justice from 2009 to 2012. Founded app store Comcoaster in 2008, and then co-founded GitLab in 2012.
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