Product Manager, NEC Software Solutions
Local Government, Benefits & Integration
More information about location
Specialist software & outsourcing services
Be an early applicant
Specialist software & outsourcing services
1001+ employees
Be an early applicant
More information about location
1001+ employees
Company mission
To build software and services that help keep people safer, healthier and better connected worldwide.
Role
Who you are
- Previous experience working within the UK Public Sector, with a good knowledge of local government services, specifically the area of Welfare Benefits with experience of system administration such as integration with other services such as the DWP and Document Management from a business and legislative perspective
- A good working knowledge of public sector organisations, where you have shown the ability to understand legal, commercial, and technical literature and communicate this clearly to other team members
- A basic understanding of system administration and technical integration such as setting up and running batch processes within a software solution
- Excellent inter-personal and communications skills capable of exploring and articulating complex concepts across the various stakeholders of any project
- Some knowledge of the end-to-end software development lifecycle
- Knowledge of a system or solution used by local authorities
- The ability to liaise and communicate with customers; information gathering, presentations, dispute resolution etc
- Flexible, adaptable and used to working in an environment where solutions need to be delivered in challenging timeframes
What the job involves
- This job is situated within NEC Government which manages a diverse range of products. These products currently include NEC Revenues & Benefits and Citizen Access (online services)
- As Product Manager you will be a product champion on one or more of these product areas, reporting to the business lead on a day-to-day basis and liaising with senior management with regards to new product areas
- Liaison and communication with customers (and prospective customers) in respect of your products
- Producing a roadmap for your products
- Understanding the needs of users and wants of the customers for your products so that you can champion them during the delivery phases
- Working across all areas associated with these products: business analysis, development, testing, support, technical authors, and pre-sales
- Understand the current and future needs of our customers
- Establish and document the detailed business requirements and/or user journeys for each deliverable
- Specify market requirements for current and future products by conducting user research supported by on-going visits to customers and potential customers
- Assist in the setting of your product and service roadmaps and ensure that development priorities align to NEC commercial opportunity, customer needs and other market drivers
- Act as the ‘product champion’ to relevant teams ensuring that they continue to focus on the delivery of product solutions that meet the needs of the marketplace
- Undertake day to day management and administrative tasks
- Provide support to sales via up-to-date product content, undertaking internal briefings and supporting responses to tenders
- Provide regular product updates to support business strategy and decisions
- Provide a point of contact for internal teams and customers for product enquires
- Write guides and other documentation for internal and external audiences
Our take
NEC Software Solutions is a branch under the NEC Corporation umbrella, that delivers software and services to support public health, safety and connection. The company’s customer base is rooted in national governments and international health bodies, spanning police forces, emergency services, local authorities and housing providers.
Since its acquisition by NEC Group in 2018 the company has seen substantial growth with NEC's support. It has made numerous strategic partnerships and acquired Vantage Health, Cadcorp and Pro-Mapp to bolster its capablities.
In 2022, NEC Software Solutions was ordered by the CMA (Competitions and Markets Authority) to sell parts of its acquisition of Capita Secure Solutions, after an investigation revealed emergency services could end up paying more for crucial software. However, this stands as a mere bump in the road against the company's broad success, where it remains a leader in public sector software and services on a global scale.
Freddie
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Private Medical Healthcare
- Pension Scheme
- Life Assurance
- 25 Days Holiday
- Wellness
- Retail & Lifestyle Discounts
- Flexible Working
- Continued Learning
- CycleScheme
Company HQ
Hemel Hempstead Industrial Estate, London, UK
Leadership
Tina Whitley
(CEO)Former Executive Director (Government and Housing) for Northgate Public Services. Previous Managing Director (Education and Libraries Software) at Capita Children's Services, and Operations Director EMEA at Convergys.
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