Business Operations Associate, Shakepay
Salary not provided
Offers stock options
SQL
Google Sheets
Metabase
Junior and Mid level
Remote in Canada
Platform to buy and earn Bitcoin
Be an early applicant
Platform to buy and earn Bitcoin
21-100 employees
FintechB2CCryptocurrencyPaymentsInvestingTradingMobileBlockchain
Be an early applicant
Salary not provided
Offers stock options
SQL
Google Sheets
Metabase
Junior and Mid level
Remote in Canada
21-100 employees
FintechB2CCryptocurrencyPaymentsInvestingTradingMobileBlockchain
Company mission
To usher in the Bitcoin Golden Age.
Role
Who you are
- 2 to 4 years of experience in a relevant field (consulting, banking, operations at a start-up, etc.)
- Exceptional written & verbal communication: You excel at crafting narratives and creating compelling slide decks, documentation, and proposals. You can clarify complex ideas in a structured way for diverse audiences—from executives to investors
- Analytical mindset: You love using data to glean insights and inform decisions. Whether through Google Sheets, SQL, or BI tools, you feel at home crunching numbers
- Technical background: Understanding of APIs, scripting, or tools to automate processes (code-based, no-code / low-code)
- Proficiency with AI: Familiarity with AI/ML tools and frameworks and an understanding of how to leverage AI solutions to automate processes or derive additional insights
- Problem solver: You approach questions and challenges with structured thinking and creativity, always proposing actionable solutions
- Project management skills: You have experience managing multiple tasks in parallel, keeping yourself on schedule, and delivering projects on time
- Collaboration & communication: You’re a natural connector who can effectively communicate with different audiences (executives, managers, individual contributors) to get things done
- Self-starter: Proactive, self-motivated and thrives working in a fast-paced, constantly changing environment
- Fluency in English is required due to the percentage of English-speaking customers and the nature of our platform, which is available to all Canadians
Desirable
- Knowledge and curiosity for bitcoin and the financial services ecosystem
- SQL proficiency & data visualization: Experience building queries, dashboards, and visual presentations of data (e.g., Metabase, product analytics tools)
- Entrepreneurial experience: You’ve started a company, contributed to a high-growth startup, or led a side hustle that honed your balanced approach to both strategy and execution
What the job involves
- At Shakepay, the Business Operations (“BizOps”) team plays a critical role in keeping our company’s engine running smoothly and efficiently
- We work on cross-functional initiatives that span multiple functions
- The BizOps team is responsible for identifying and executing on high-impact projects to drive growth, improve processes, and ensure we continue delivering an exceptional experience to over one million Canadians using Shakepay
- We’re problem-solvers who thrive in fast-paced environments, constantly seeking new ways to help Shakepay scale effectively
- Documentation & presentations: You’ll regularly produce internal documentation and external-facing materials, translating complex ideas into concise, structured content
- Process optimization & automation: Evaluate existing workflows and lead process improvements to increase efficiency, reduce costs, and remove bottlenecks
- Systems & training: Implement or optimize systems, tools, and processes that enhance operational capabilities. You’ll also train and support teams on best practices, fostering a culture of operational excellence
- Market research & data analysis: Investigate market trends, competitive landscapes, and potential growth opportunities while analyzing internal key metrics
- Special projects: Lead ad-hoc initiatives and act as the “Swiss Army knife” for tackling high-priority challenges, from firefighting to strategic problem-solving
Our take
Shakepay is a major platform in Canada for buying and trading Bitcoin, boasting a user base exceeding 1M amid the ongoing surge in cryptocurrency adoption.
In navigating the dynamic digital economy, Shakeypay must balance agility with maintaining trust among both seasoned crypto users and newcomers. The company's strategic decision to focus on Bitcoin and Ethereum, complemented by initiatives like the Shakepay rewards card, reflects its commitment to simplicity and accessibility in a complex market landscape.
Shakepay is focused on enhancing its user-friendly cryptocurrency interface to sustain growth. Recent engagement with regulators highlights its commitment to safe digital asset transactions. Following a data breach, Shakepay swiftly implemented security measures and offers free credit monitoring, reinforcing its dedication to customer data security. As it innovates and expands, Shakepay remains dedicated to advancing Bitcoin and cryptocurrency adoption.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Top investors
-25% employee growth in 12 months
Company
Funding (2 rounds)
Jan 2022
$31m
SERIES A
Feb 2018
$0.8m
SEED
Total funding: $31.8m
Company benefits
- Equity benefits: We believe everyone at Shakepay should benefit from building a generational company, so every shaker owns stock options
- Get paid in bitcoin: You can choose to take a percentage of your salary in bitcoin. Whether you opt for some or none, the choice to be paid in the hardest, soundest money the world has ever known is yours
- Remote friendly: With a flexible schedule, you can work on your own time, from home or anywhere. And if you're close by, you’re welcome to work in our Montreal or Toronto offices whenever you want. Being a remote-first company is awesome, but there’s value in spending time with your teammates and deepening these bonds. So, each shaker is entitled to 15 days of travel and accommodation to any Canadian city each year, covered by Shakepay
- Generous vacation: Time off is essential, and we highly encourage it. We trust you to take as much as you need, when you need it. Every team member is expected to take at least 20 days of vacation each year. To help make sure you do, after taking 20 days, shakers receive a $1,000 bonus to put towards their next vacation
- Insurance coverage: We offer health, dental, paramedical, disability, life, and travel coverage so you're always at your best. On top of our insurance coverage, all shakers also get access to a health and wellness spending account
- Personal development: It's a marathon, not a sprint. We're here to help you define and hit your personal career goals so that you can get where you want to be. To support our team, every shaker gets a $2,000 yearly budget to spend on learning and development
- Working from home: Working from home should be comfortable. Every shaker gets $1,200 to spruce up their home office and a monthly stipend for home and internet expenses
- Self-sovereignty: The path to self-sovereignty means being in full control of your coins. We offer a budget for shakers to get a self-hosted wallet and to build a self-hosted node
Company values
- We act honourably: We respect others and we respect ourselves. We tell the truth and we hold ourselves to the highest ethical standard - and expect the same from others
- We are doers, not talkers: Our default is to get things done. We believe a small team of missionaries are powerful and each of us punches above our weight. We believe that success lies in execution, not in politics
- We care about the best ideas, not about titles: We invite discussion around decisions allowing the best ideas to make their way through. Titles are meaningless in decision-making
- We're cockroaches: We obsess about worst case scenarios. We take strict measures to ensure unwanted outcomes never arise. We never die
- We're helpful: We volunteer help when our team is under fire and we are not afraid to ask for help when we are stuck. We don't "get back" to customers when they have an issue, we take it upon ourselves to solve it for them. We put the success of others and of the team before our own
Company HQ
Old Montreal, Montreal, QC
Articles
Leadership
Jean Amiouny
(CEO)Previously worked as a Business Analyst at Booz & Company, before moving on to co-found White Payments - which was subsequently acquired by Payfort.
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