Account Manager, Vimeo

• 4+ years of experience in a customer-facing role within the SaaS industry
• Strong experience retaining and expanding accounts
• Ability to multi-task across multiple projects and internal partners
• Thorough working knowledge of sales tools, including a CRM like Salesforce, HubSpot, or comparable

Desirable

• Vimeo is looking for an Account Manager to build and maintain relationships with our clients. In this role, you will be responsible for growing existing enterprise accounts within our Vimeo Enterprise product line. Furthermore, you will identify and land key opportunities within your book of business. We value intelligence and resourcefulness, and are looking for someone who consistently strives to do their best work
• Oversee accounts within Vimeo’s Enterprise product customer base in our Commercial segment, supporting clients with 100-500 employees
• Proactively manage a pipeline of renewal and expansion opportunities to achieve monthly and quarterly revenue objectives
• Confidently convey Vimeo’s value proposition through direct client engagement and by leveraging relevant communication tools
• Assist in collecting client feedback, defining processes, and identifying best practices to enhance the customer experience
• Understand and anticipate clients’ business needs to drive the success of key accounts
• Strengthen client relationships with ongoing communication and new solutions
• Assist in collecting client feedback, defining processes, and identifying best practices
• Become a product expert and strategic advisor, guiding clients on how to best leverage our technology for business growth