Customer Success Ops Manager, UVeye

West-Coast

$80-105k

+ Bonus

Mid and Senior level

San Francisco Bay Area

More information about location

3+ days a week in office

Automated, AI-based inspection systems for vehicles

Be an early applicant

Automated, AI-based inspection systems for vehicles

201-500 employees

B2BArtificial IntelligenceCarsHardwareComputer VisionMachine LearningSaaSDevOps

Be an early applicant

$80-105k

+ Bonus

Mid and Senior level

San Francisco Bay Area

More information about location

3+ days a week in office

201-500 employees

B2BArtificial IntelligenceCarsHardwareComputer VisionMachine LearningSaaSDevOps

Company mission

To raise the standard of vehicle inspections, to help create better mobility and safer roads.

Job

Company

Role

Who you are

3+ years of experience in Customer Success, Account Management, or similar roles, preferably in SaaS
Proven ability to manage multiple strategic accounts or operational projects
Hands-on, operationally minded, with a passion for system accuracy and site-level execution
Positive attitude and remarkable ability to build rapport from initial conversation and throughout the client lifecycle
Accountable, highly organized, detail-oriented, and capable of prioritizing multiple tasks in a fast-paced environment
Strong technical attitude, with general knowledge of software, dashboards, analytics, and CRM platforms
Familiarity with the automotive or rental car industry is an advantage
Willingness to travel up to 50% of the time for site visits

What the job involves

As a Customer Success Ops Manager – Rental, you will manage rental car partners while taking a hands-on operational role to ensure accurate damage validation, system maintenance, and process compliance
You will serve as the primary on-site point of contact, driving operational excellence and long-term customer relationships through the UVeye platform
Build strong, trusted relationships with Site GM’s and rental partners, serving as the first point of contact for any UVeye-related issue or guidance
Focus on damage validation (DVIRs), ensuring damages are captured and validated with the necessary evidence
Monitor the support platform on a daily basis to track tickets resolution process
Guide, train, and coach on-site teams in system operation, maintenance, and best practices
Analyze key performance metrics, identify trends, and proactively address site-specific challenges to consistently deliver ROI and maximize value for clients by consulting their business and leveraging UVeye
Simultaneously manage multiple site relationships while maintaining operational excellence and customer satisfaction

Our take

UVeye has developed contact-free vehicle inspection systems that leverage AI, ML, and computer vision to swiftly detect faults and abnormalities in vehicles. It’s a broadening out of UVeye’s original remit, which was inspection devices for military and police organisations - although sensitive security facilities like embassies and power plants still make up a critical part of UVeye’s business.

This pivot provided a real shot in the arm for UVeye, especially for its US expansion, where it struck gold in the automotive sector. Healthy funding has now come from major players like Toyota Tsusho, Hyundai Motors and Volvo, and the latter has committed to a long-term contract to install the tech in all its North American dealerships.

UVeye is astutely doubling down on its penetration into the $100B+ US automotive industry through flirting with expansions into the insurance sector - it’s partnered, for example, with W.R. Berkley. Insurance tech in this region is throwing itself into data-led digital transformation, and a system that allows UVeye to explore this kind of partnership alongside lucrative manufacturing and defence contracts makes for a very promising position indeed.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

38% employee growth in 12 months

Glassdoor (4)

Company

Funding (last 2 of 6 rounds)

Jan 2025

$41m

LATE VC

May 2023

$100m

SERIES D

Total funding: $251.8m

Company benefits

Private gym (including yoga and meditation class)
Spacious work space
Huge rooftop
Free UVeye scan for your car
Dog friendly

Company HQ

China Basin, San Francisco, CA

Leadership

Amir Hever

(Co-Founder & CEO)

Previously a Software Engineer and Team Leader for the Israel Defense Forces, who continued to work on software with Correlsense and Movizzy. Subsequently served as VP of R&D at Visualead (ultimately acquired by Alibaba).

Ohad Hever

(Co-Founder & COO)

Worked as a Clinical Electrophysiology Technician at Gamida, before serving as VP of Product at Elgoteam - where he had once spent time as a Project Manager.

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